Account Manager

Dotactiv; Emfuleni Local Municipality; On-site; ZAR 200,000 - 300,000; Full time

Job summary

DotActiv is seeking an Account Manager to optimize projects related to signed customer contracts. The role requires a degree in Consumer Science or Commerce, along with strong communication and analytical skills. Successful candidates will engage clients, manage project plans, and explore growth opportunities, while enjoying support and development from the company's management.

Benefits

Support and training from management

Transparent job grading and career development paths

Qualifications

• 2-3 years of relevant business and staff management experience, preferably in retail.
• Proficiency in English at a business level.

Responsibilities

• Engaging with customers and conducting scoping sessions.
• Building and managing project plans.
• Identifying growth and solution opportunities.

Skills

Communication

Analytical skills

Interpersonal skills

Education

Degree in Consumer Science or Commerce

Tools

Google G-Suite

Job description

Get AI-powered advice on this job and more exclusive features. DotActiv provided pay range. This range is provided by DotActiv.

Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: ZAR13,000.00 / yr - ZAR26,000.00 / yr

The role of the Account Manager is to study signed customer contracts, build project plans related to those contracts, manage the projects, identify growth and solution opportunities, explore contract renewal possibilities, and ensure proper contract close-out.

The role also requires optimizing individual and team performance. With a starting Cost to Company of between R13,000 and R26,000 per month, we're looking for individuals who value strategic planning, problem-solving, customer satisfaction, and working in an innovative environment.

Responsibilities include:

1. Engaging with customers and conducting scoping sessions;
2. Preparing data and briefing scanners on supported duties;
3. Receiving scanner input and managing data accordingly;
4. Using data to plan and build Shelf Plans;
5. Obtaining customer approval and handing over Shelf Plans;
6. Building and managing project plans;
7. Exploring contract renewal or extension opportunities;
8. Identifying growth and solution opportunities;
9. Managing contract close-outs;
10. Filing all related documents and ensuring administrative excellence;
11. Optimizing individual and team performance, including all HR functions.

All tasks are supported by DotActiv's all-in-one category management software.

Requirements:

Candidates should have:

• A Consumer Science or Commerce degree or similar from a recognized university;
• Proficiency in English (spoken, read, and written at a business level);
• 2-3 years of relevant business and staff management experience, preferably in retail;
• A valid driver’s license and vehicle for client site visits;
• A working Windows laptop (Macs are not supported).

Additional knowledge beneficial for the role includes retail business experience, understanding of category management, space planning, merchandising principles, and product knowledge. Computer literacy with Google G-Suite and familiarity with DotActiv's systems are also important.

Soft Skills:

• Excellent communication skills;
• Strong analytical skills;
• Interpersonal and relationship-building skills;
• Ability to multitask and work cross-functionally;
• Attention to detail and ability to remain calm under pressure;
• Team player and adaptable to change.

Benefits:

Joining DotActiv as an Account Manager offers:

• A salary between R13,500 and R26,000 depending on experience;
• Support and training from management;
• Transparent job grading and career development paths.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industry: IT Services and IT Consulting

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