Account Manager

ENGINEERINGUK; Cape Town; Hybrid; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is seeking a dynamic individual to manage client relationships and deliver strategic insights. In this role, you will be the key point of contact for clients, ensuring their needs are met while identifying new revenue opportunities. You will leverage advanced data analysis tools to provide actionable recommendations, fostering a trusting relationship with clients. This innovative company promotes a flexible working environment and values diversity, making it an ideal place for those looking to thrive in a supportive culture. If you have a passion for data and client engagement, this is the opportunity for you!

Benefits

Flexible hybrid working

Employee Assistance Programme

Private Medical & Dental Insurance

Life Assurance & Income Protection

Qualifications

• Proven experience in managing client relationships and delivering strategic insights.
• Strong analytical skills with a focus on data-driven decision-making.

Responsibilities

• Manage client relationships and deliver on contractual obligations.
• Identify revenue opportunities and contribute to account planning.

Skills

Client Relationship Management

Strategic Marketing Insights

Data Analysis

Communication Skills

Leadership Skills

Education

Degree in Marketing or Business

Relevant Certifications

Tools

Powerview

Job description

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We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what's possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

Actively manage the client(s) relationship and deliver to the requirements of the contract by being the Key Point of Contact (KPC) for clients on routine deliverables & requests. Continue to service client requirements by offering good levels of strategic & relevant marketing insights to clients through story-telling and emphasizing applicability of Worldpanel data Contributing to the growth of the clients' business within Kantar Worldpanel by identifying potential revenue opportunities from ad-hocs specials, new categories, new initiatives (eg Shopper, Expert services, new panels etc) mainly from existing clients.

Client Relationship

• Understand what the client's overall goals and objectives are and the role that different departments/individuals are playing in achieving these.
• Use on-site time to engage with your clients, develop relationships, seek revenue and as a profile raising opportunity.
• Manage the practical, day to day management of the delivery of the contracted service with respect to the quality, speed and volume of data along with the servicing they are entitled to.
• Be aware of workload & potential capacity constraints, keep lines of communication open with both client & management and communicate upwards.
• Implement client standard methodology, ways of working and role model behaviours to junior team members.
• Maintain existing and develop new relationships with clients, seeking to extend your network of valuable contacts beyond the insight team.
• Seek constructive resolutions in difficult circumstances.
• Work positively towards developing a trusting business adviser relationship.

Account Handling

• Where appropriate take responsibility for account administration, providing relevant information to accounts and delivery service departments.
• Be responsible for identifying revenue opportunities and deploying wider KWP services in contributing to overall revenue target.
• Contribute to account planning offering ideas for development.
• Be aware of contractual obligations and manage any potential conflicts in good time.
• Anticipate client demands and proactively find solutions, rather than just answering requests.
• Communicate effectively with senior management ensuring that they are kept up to date with client issues and developments.
• Manage appropriate inductions and training programmes with clients.
• Interpret and manage account plans, helping to move the focus from analysis to insight.
• Identifying potential revenue opportunities from ad-hocs specials, new categories, new initiatives (eg Shopper, Expert services, new panels etc) mainly from existing clients including conceptualising analyses, pricing and developing proposals/quotes for the same.

Service Development

• Keep the client up to date with our service developments.
• Build and share standard methodologies and efficient ways of working with other team members.

Basic Data & Tracking

• Take ownership for advising on solutions to problems in reports and the reporting process.
• Implement changes to regular reports in line with delivery strategy.
• Confidently use the more advanced capabilities within Powerview such as level groups, distributions etc.
• Build a network of contacts within Worldpanel Operations who can help you resolve difficulties with the data or systems if they arise.

Analysis & Insight

• Develop a good knowledge of your client's macro environment as well as Worldpanel's competitive environment.
• Full knowledge of basic and advanced Powerview analysis.
• Develop a good knowledge of category and brand awareness, and utilise in identifying and explaining key influences on market performance.
• Take briefs from clients, and manage the production of appropriate materials/presentations/written documentation in response to the brief.
• Demonstrate insight to clients by highlighting implications to their business & offering actionable recommendations.
• Deliver presentations with recommendations that actively seek to meet the objectives of the client's brief.
• Involve senior & specialist support where appropriate in presentations/projects.
• Identify and positively seek out opportunities for additional revenue/analyses (according to account structure).
• Be able to advise on the relevance of expert services, new initiatives and services etc.
• Liaise with other Worldpanel teams in order to deliver insightful work to the client.

Team, People & Self Development

• Take part in own performance management using the online appraisal system.
• Take responsibility for workload management and provide assistance to your line manager in setting work priorities for junior team members where appropriate.
• Work in conjunction with CID/SID to help develop objectives for junior team members, and give them constructive feedback - both reinforcing & developmental.
• Assist in coaching junior team members - sharing knowledge, encouraging a culture of learning and positive development.
• Discuss your personal development with your line manager and be responsible for ensuring that you complete & implement your PDP - which should include stretch and development objectives.
• Attend relevant training, seeking out opportunities to develop further and grow your knowledge about our industry, clients and capabilities.

Person specification

A person in this role is likely to have the ability to:

• Demonstrate evidence of developing leadership skills and the ability to motivate others particularly where the individual has some responsibility for workload management of other team members.
• Communicate effectively as well as demonstrate active listening whilst developing appropriate influencing skills.
• Be flexible, tactful, friendly and sensitive to others, displaying good social and communication skills.
• Take ownership of your self development in completing and implementing your own PDP, highlighting areas where further development is required. Share PDP with line manager to engage their support where relevant.
• Be systematic and organised.
• Sell-in new methods, processes and seek revenue generating opportunities.

Kantar benefits

• Option of flexible hybrid working.
• Employee Assistance Programme.
• Private Medical & Dental Insurance.
• Life Assurance & Income Protection.

At Kantar, we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to encourage new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.

We want to build an equality of opportunity in a fair and encouraging working environment where people feel included, accepted and are allowed to thrive in a space where their mental health and well-being is taken into consideration.

We want to build a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited ("Kantar"). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visit www.kantar.com.

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Country

South Africa

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar.

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