Account Manager

Cherry Assistant; Cape Town; Remote; ZAR 300,000 - 500,000; Full time

Job summary

Une entreprise de coaching et de développement professionnel recherche un Account Manager pour gérer les appels de vente et offrir un soutien client aux apprenants adultes. Le candidat idéal aura de l'expérience en gestion de comptes, un bon service à la clientèle, et une maîtrise de l'anglais. Responsabilités comprennent la gestion des communications avec les étudiants et le soutien à la livraison de cours.

Qualifications

• Expérience en gestion de comptes avec une entreprise américaine ou britannique.
• Compétences en support éducatif préférées.
• Anglais fluide requis.

Responsibilities

• Gérer les appels de vente initiaux et le support client.
• Surveiller la progression des étudiants et identifier les apprenants à risque.
• Réaliser des tâches administratives liées aux certifications et à la communication des étudiants.

Skills

Account Management

Customer Service

Communication

Tools

GoHighLevel

LMS

Job description

Our client is a U.S.-based coaching and professional development company dedicated to helping adults, particularly those who have been laid off, retrain, re-skill, and successfully re-enter the workforce. Through structured programs, expert coaching, and empowering support, they deliver results-driven educational experiences tailored to adult learners

We are seeking an Account Managerto take initial sales calls, onboard, and handle issues from clients going through the training and courses.

Responsibilities

• Take initial sales calls and guide potential clients towards the right course
• Provide high quality customer support to adult learners, including responding to inquiries, resolving issues, and guiding them through their training journey
• Manage student communication across email, Zoom, and LMS platforms
• Handle administrative tasks such as generating certificates, sending follow-up emails, managing schedules, and updating backend systems
• Support course delivery and program updates on learning platforms and landing pages
• Coordinate with the coaching team to ensure students receive timely and effective support
• Proactively monitor student progress and identify at-risk learners for follow-up

Participate in weekly meetings and rotating Saturday support shifts

Contribute to process improvements for onboarding, documentation, and student success

Requirements

• Must have Account Management experience with a US or UK company
• Ideally have customer service or educational support experience with a US or UK company
• Ideally some Executive Assistant experience
• Prior experience supporting adult learners, business professionals, or corporate training environments
• Professional and polished with fluent English as native language
• Experience updating landing pages, sending bulk emails, and managing digital documents
• Comfortable working remotely and navigating multiple systems and platforms
• Nice to have:GoHighLevel and/or LMS experience

Additional Information

Available to work from 9:00 AM to 5:00 PM CST

Must be available for rotating Saturday support