Account Manager

Vox Telecom; Cape Town; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading telecommunications company in Cape Town is seeking a full-time Account Manager. The role involves managing client accounts, ensuring satisfaction, and renewing contracts. Ideal candidates will have strong relationship management skills, experience in account management, and proficiency in CRM software. Join a dynamic team and contribute to exceptional client service.

Qualifications

• Experience in account management and client retention.
• Ability to work independently and as part of a team.
• Experience in the telecommunications industry is a plus.

Responsibilities

• Manage client accounts and ensure customer satisfaction.
• Develop and maintain strong client relationships.
• Identify new business opportunities and resolve client issues.

Skills

Relationship management

Customer service

Sales

Negotiation

Communication

Interpersonal skills

Education

Relevant qualifications in Business, Marketing, or related fields

Tools

CRM software

Microsoft Office Suite

Job description

Job Title: Account Manager

Location: Western Cape, Cape Town

Application Deadline: June 20, 2025

Role Description

• This is a full-time, on-site role based in Cape Town for an Account Manager.
• The Account Manager will be responsible for managing client accounts, ensuring customer satisfaction, and renewing client contracts.
• Key responsibilities include developing and maintaining strong client relationships, identifying new business opportunities, resolving client issues, and collaborating with internal teams to deliver exceptional service.

Qualifications

• Strong relationship management and customer service skills.
• Experience in account management and client retention.
• Sales and negotiation skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite.
• Relevant qualifications in Business, Marketing, or related fields.
• Experience in the telecommunications industry is a plus.