Account Manager

Zest Worx; Cape Town; On-site; ZAR 40 000 - 80 000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to join their Quality Control Division in Cape Town. This exciting role involves proactively managing and growing a client base while delivering exceptional service. You will build lasting partnerships, drive customer education on emerging technology trends, and collaborate with internal teams to achieve shared goals. If you are a seasoned professional with a passion for client satisfaction and strategic insight, this opportunity is perfect for you to make a significant impact in a fast-paced environment.

Qualifications

• 7+ years of experience as an Account Manager in the IT sector.
• Proficient in client portfolio management and revenue growth.

Responsibilities

• Build long-term client relationships and ensure superior customer experience.
• Collaborate with technical teams to provide expert advice on products.

Skills

Client Relationship Management

Analytical Skills

Microsoft Excel

Communication

Strategic Planning

Job description

Account Manager (IT Sector) required in Cape Town.

Are you a dynamic relationship builder with a passion for delivering exceptional service? Do you thrive in a fast paced environment where speed, accuracy and client satisfaction are key to success? If so, we want to hear from you!!

We’re looking for a seasoned Account Manager to join our team within the Quality Control Division. Your primary mission? To proactively manage and grow our client base by delivering world-class service, building lasting partnerships, and driving value through technical collaboration and strategic insight.

Duties and Responsibilities:

• Build strong, long-term relationships with clients by understanding their needs and ensuring a superior customer experience.
• Collaborate with technical teams to provide expert advice and support on our product and service offerings.
• Develop and execute strategic marketing and client growth initiatives.
• Drive customer education on capabilities, products, services, and emerging technology trends.
• Maintain accurate records of client accounts, contracts, updates, and renewals.
• Consistently identify opportunities to upsell and cross-sell our services and solutions.
• Foster client advocacy by creating referenceable accounts and increasing customer lifetime value.

Key Performance Indicators:

• High levels of customer satisfaction and responsiveness.
• Long-term revenue growth from existing client relationships.
• Increased revenue per client driven by strategic account management.
• Positive client feedback and referrals.
• Effective collaboration with internal teams to meet shared KPIs.

Minimum Requirements:

• Minimum 7 years of proven experience as an Account Manager in the IT sector.
• Demonstrated ability to manage client portfolios, drive revenue growth, and maintain long-term client relationships.
• Strong analytical skills – fast and accurate with figures and percentages.
• Proficient in Microsoft Excel, including advanced formula use.
• Exceptional communicator – confident engaging with stakeholders across all levels.
• Able to perform under pressure and maintain accuracy in a deadline-driven environment.
• Willing to go the extra mile – flexible and committed to delivering excellence, even outside standard working hours.