Account Manager

Vodacom; Cape Town; On-site; ZAR 500,000 - 800,000; Full time

Job summary

A leading telecommunications company seeks an experienced Account Manager to oversee large enterprise customer relationships. The role involves driving sales targets, managing customer needs, and collaborating with internal teams to ensure seamless service delivery. The ideal candidate will have a strong background in solution selling and a proven track record in relationship management. Competitive benefits and incentives are offered, with a commitment to diversity and inclusion.

Benefits

Enticing incentives and competitive benefits

Retirement, risk, and medical aid benefits

Cell phone, data, fibre discounts

Qualifications

• Minimum 3+ years’ experience as an Account Manager in telecommunications.
• Proven portfolio management and relationship-building skills.

Responsibilities

• Build and maintain relationships with key customers.
• Prepare weekly/monthly demand management and sales analysis reports.
• Act as the communication link between key customers and internal teams.

Skills

Customer focus

Collaboration

Accountability

Education

B Degree or equivalent

Postgraduate degree

Job description

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2025.

Role Purpose:

To oversee and manage customer relationships of large enterprise customers/key accounts, leveraging our products and solutions to address customer needs. Enable solution delivery through collaboration with internal and external stakeholders with the objective to defend and grow the base. Drive sales targets, customer experience, and commercial objectives of the portfolio through sales discipline and account planning, pipeline, and opportunity management.

Your responsibilities will include:

Sales and Stakeholder Management

• Build and maintain relationships with all key customers and stakeholders in the designated portfolio.
• Proactively mitigate risks and defend the base while driving revenue growth.
• Develop respectful and productive relationships based on integrity and professionalism.
• Understand customer needs thoroughly to provide relevant, value-adding solutions.
• Accurately document sales plans, account development plans, engagement plans, and monitor sales progress.
• Develop a qualified pipeline of prospects and manage the decision-making process to close sales.
• Own and resolve escalated customer complaints collaboratively to build trust and satisfaction.
• Support finance in recovering overdue and non-payment accounts.
• Ensure timely delivery of products and services aligned with customer needs.
• Act as the communication link between key customers and internal teams for seamless engagement.
• Contribute to generating new sales and building long-lasting relationships.
• Communicate progress on initiatives to stakeholders regularly.

Reporting

• Prepare weekly/monthly demand management and sales analysis reports.
• Participate in annual sales strategy and budget planning.
• Provide regular progress and forecast reports using key account metrics.
• Identify trends, gaps, and opportunities for strategic account planning and recommendations.

The ideal candidate for this role will have:

• B Degree or equivalent; Postgraduate degree advantageous.
• Minimum 3+ years’ experience as an Account Manager or 5+ years as a Senior Account Manager in telecommunications or technology sectors, with proven portfolio management, relationship-building, and NPS improvement skills.
• Valid driver’s license.

Technical Competencies:

• Experience in solution selling within enterprise customers.
• Deep understanding of customer’s business, industry, and key decision-makers.
• Ability to translate customer objectives into relevant propositions.
• Proven track record of managing multi-industry sales and profitable growth.

Behavioral Competencies:

• Customer focus, accountability, collaboration, resilience, flexibility, and organizational savvy.

We make an impact by offering:

• Enticing incentives and competitive benefits.
• Retirement, risk, and medical aid benefits.
• Cell phone, data, fibre discounts, and staff discounts with partner companies.

Closing date for applications: 19 May 2025.
The base location for this role is Vodacom Century City.
We are committed to diversity and inclusion and encourage applications from all qualified candidates, including those with disabilities.