Account Executive II

Risk Solution Group; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading risk management firm in Johannesburg is seeking a Customer Success Manager to oversee relationships with existing clients and drive growth through upselling and exceptional service. The role requires strong communication skills, analytical thinking, and a proactive approach to problem-solving. Candidates with a second language and CRM experience are preferred. Join a dynamic team that values customer satisfaction and innovation.

Qualifications

• Ability to manage a book of customers effectively.
• Beneficial to have French or Portuguese as a second language.
• Excellent communication and interpersonal skills are essential.
• Proactive and empathetic in addressing customer concerns.
• Adaptable to collaborating with cross-functional teams.
• Results-driven focus on customer satisfaction and revenue growth.

Responsibilities

• Deliver exceptional relationship management and client support.
• Identify growth opportunities within the assigned book of business.
• Meet targets for renewals and incremental revenue.
• Maintain accurate records of training delivered.
• Provide quarterly updates to leadership.
• Ensure end users are onboarded effectively.

Skills

Relationship management

Communication skills

Analytical skills

Problem-solving

CRM software proficiency

Adaptability

Tools

SalesForce

Job description

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Team

Are you looking to join an industry-leading sales organisation? Our sales team is dedicated to partnering with organisations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.

About the Role

The role involves ensuring customer success and supporting growth beyond planned targets within the assigned territory. Key responsibilities include retaining and renewing existing business, developing relationships, identifying training needs, and spotting up-sell and cross-sell opportunities to refer to the regional sales representative. Additionally, the position focuses on optimising clients' utilisation of our products and services.

In this role, you’ll hold a book of existing customers who you’ll manage through their lifecycle, ensuring on time renewals, creating upsell opportunities where you’ll drive additional transactional usage or additional user licenses to increase revenue. Through relationship building, customer training, and customer maintenance you will be responsible for retaining the book while driving incremental revenue.

Responsibilities

• Delivering exceptional relationship management and client support
• Nurturing the assigned book of business and identify growth opportunities where applicable
• Meeting assigned targets for renewals and incremental revenue
• Identifying client training requirements and maintaining accurate records of training delivered
• Providing quarterly updates to leadership
• Updating all opportunities in CRM timely
• Ensuring that end users are effectively on boarded within the stated SLA

Requirements

• Have ability to manage a book of customers
• Beneficial to have French or Portuguese as second language
• Have excellent communication and interpersonal skills to effectively engage with customers
• Be proactive and empathetic in addressing customer concerns and resolving issues
• Possess excellent analytical and problem-solving abilities to identify trends and opportunities
• Be adaptable and able to collaborate effectively with cross-functional teams
• Be results-driven with a focus on delivering exceptional customer satisfaction and driving revenue growth
• Be detail-oriented and capable of managing multiple tasks and priorities effectively
• Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required

Learn more about the LexisNexis Risk team and how we work here

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