Account Executive: Contact Centre

ExecutivePlacements.com - The JOB Portal; Pretoria; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading telecommunications company is seeking an Account Executive to maintain and expand existing accounts while developing new business opportunities. The role involves managing the entire sales cycle, providing professional after-sales support, and utilizing excellent communication skills to build relationships with clients. Ideal candidates will possess a relevant degree and substantial experience in sales or customer service, with proven negotiation and presentation abilities.

Qualifications

• Proven experience as an Account Executive or in sales/customer service.
• Knowledge of market research and negotiating principles.
• Outstanding communication and interpersonal skills.

Responsibilities

• Create detailed business plans to facilitate goal attainment.
• Manage the entire sales cycle from finding clients to securing deals.
• Provide professional after-sales support to enhance customer dedication.

Skills

Communication

Time Management

Negotiation

Presentation

Relationship Building

Education

BSc or BA in Business Administration, Sales or Marketing

Grade 12

Tools

MS Office

CRM Software (e.g. Salesforce)

Job description

Account Executive: Contact Centre

Recruiter:

Vox Telecommunications

Job Ref:

JHB000590/PM

Date posted:

Tuesday, July 8, 2025

Location:

Pretoria, South Africa

Salary:

Market Related

SUMMARY:

Helping to maintain or extend existing accounts (customers) and develop new accounts. In many organizations, account executives work with sales representatives, account managers, etc. and offer higher-level leadership. Depending upon the industry an account executive may progress into enterprise account management, regional or national account management, etc.

POSITION INFO:

Job Objectives

• Create detailed business plans to facilitate the attainment of goals and quotas
• Manage the entire sales cycle from finding a client to securing a deal
• Unearth new sales opportunities through networking and turn them into long term partnerships
• Present products to prospective clients
• Provide professional after-sales support to enhance the customers’ dedication
• Remain in frequent contact with the clients in your responsibility to understand their needs
• Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation
• Negotiate agreements and keep records of sales and data
  
  

Minimum Requirements

• Grade 12
• BSc or BA in business administration, sales or marketing
• Proven experience as an Account Executive, or in other sales/customer service role
• Knowledge of market research, sales and negotiating principles
• Outstanding knowledge of MS Office; knowledge of CRM software (e.g. Salesforce) is a plus
  
  

Job Skills

• Excellent communication/presentation skills and ability to build relationships
• Organizational and time-management skills
• Good spoken and written communication skills
• Strong presentation and negotiation skills
• Confidence, tact and a persuasive manner
• Good organisational and time management skills
• Good ‘people skills’, for working with a range of colleagues and clients
• The ability to lead and motivate a team
• A willingness to work long hours, often under pressure
• A professional manner
• Good business sense and the ability to work to budgets