Account Executive : Contact Centre

Vox Telecommunications; Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A telecommunications company is seeking an experienced Account Executive in Durban to manage sales cycles and maintain client relationships. The ideal candidate will have a BSc or BA in business administration, sales, or marketing, along with proven sales experience. Excellent communication, negotiation skills, and familiarity with CRM software are essential. This position offers the opportunity to develop and maintain customer accounts while working in a dynamic environment.

Qualifications

• Proven experience as an Account Executive or in another sales/customer service role.
• Knowledge of market research, sales, and negotiating principles.
• A professional manner and good business sense.

Responsibilities

• Create detailed business plans to facilitate the attainment of goals and quotas.
• Manage the entire sales cycle from finding a client to securing a deal.
• Unearth new sales opportunities through networking.

Skills

Excellent communication/presentation skills

Organizational and time-management skills

Strong presentation and negotiation skills

Good people skills

Education

Grade 12

BSc or BA in business administration, sales or marketing

Tools

MS Office

CRM software (e.g. Salesforce)

Job description

Overview

SUMMARY : Helping to maintain or extend existing accounts (customers) and develop new accounts. In many organizations, account executives work with sales representatives, account managers, etc. and offer higher-level leadership. Depending upon the industry an account executive may progress into enterprise account management, regional or national account management, etc.

Responsibilities

• Create detailed business plans to facilitate the attainment of goals and quotas
• Manage the entire sales cycle from finding a client to securing a deal
• Unearth new sales opportunities through networking and turn them into long term partnerships
• Present products to prospective clients
• Provide professional after-sales support to enhance the customers’ dedication
• Remain in frequent contact with the clients in your responsibility to understand their needs
• Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation
• Negotiate agreements and keep records of sales and data

Minimum Requirements

• Grade 12
• BSc or BA in business administration, sales or marketing
• Proven experience as an Account Executive, or in other sales / customer service role
• Knowledge of market research, sales and negotiating principles
• Outstanding knowledge of MS Office; knowledge of CRM software (e.g. Salesforce) is a plus

Job Skills

• Excellent communication / presentation skills and ability to build relationships
• Organizational and time-management skills
• Good spoken and written communication skills
• Strong presentation and negotiation skills
• Confidence, tact and a persuasive manner
• Good organisational and time management skills
• Good ‘people skills’, for working with a range of colleagues and clients
• The ability to lead and motivate a team
• A willingness to work long hours, often under pressure
• A professional manner
• Good business sense and the ability to work to budgets