Account Executive Assistant

FirstRand Bank Limited; Gauteng; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading banking institution in South Africa seeks a Relationship Manager to support portfolio management and client service. The ideal candidate will have a degree and significant experience in banking or finance, focusing on client education and sales growth. Join a dynamic team committed to innovation and excellence in client service. Apply before 03/08/25.

Benefits

Opportunities to network and collaborate

Challenging working environment

Opportunities to innovate

Qualifications

• 3-4 years of relevant relationship experience.
• 4 years of experience in the financial/banking sector.

Responsibilities

• Support the Account Executive with client portfolio management.
• Achieve net profit growth for the business.
• Deliver exceptional service and educate clients.

Skills

Client-centric approach

Sales-driven

Exceptional customer experience skills

Education

Relevant degree

Job description

Description

To support the Account Executive by analysing, managing, and administering a portfolio of clients, including credit application processes and ongoing quality risk management of clients' credit facilities and data, to estimate the risk involved in extending credit or lending money in support of broader client relationships.

Welcome to FNB, the home of the #changeables. We design for shapeshifters and deliver products and services that make us proud of the people who make it happen.

Join our team in FNB Commercial Sales and Service (Willowbridge), where you'll be surrounded by talented, diverse, and adaptable individuals committed to curiosity and innovation. Now is the time to realize your potential in a team where experts collaborate to drive meaningful change.

The ideal candidate must have the following exposure:

• Achieve net profit growth for the business.
• Deliver exceptional service by educating clients, offering appropriate solutions, and maintaining relationships.
• Monitor process turnaround times and quality standards, resolving issues promptly to improve service delivery.
• Manage existing clients and grow the portfolio through outreach and lead generation.
• Manage sales pipeline, entering and maintaining qualified leads.
• Support customers in resolving queries to ensure satisfaction and retention.
• Educate customers on products to promote retention, increase sales, and grow the customer base.
• Administer activities efficiently and effectively within the area of work.
• Review daily transactions to ensure timely closure of new business applications.
• Ensure compliance with systems and procedures as laid out by FNB.
• Track and influence sales activities to improve team efficiency.
• Provide regular reports on service delivery against SLAs and customer targets.
• Create and review personal development plans with team leaders or managers.
• Master the competencies and skills required for personal development and performance.
• Possess exceptional customer experience skills.

You will be an ideal candidate if you:

• Hold a relevant degree.
• Have 3–4 years of relevant relationship experience.
• Have 4 years of experience in the financial/banking sector.

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment.
• Opportunities to innovate.

We can be a match if you are:

• Adaptable and curious.
• Sales-driven.
• Thrive in a collaborative environment.
• Client-centric

Apply now if you're interested in taking the next step. We look forward to engaging with you!

Job Details

Note that applications will not be accepted after the date below; kindly submit your application before the closing date.

03 / 08 / 25

All appointments will align with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose disability information voluntarily; this will be kept confidential unless legally required.