Account Executive

Manpower SA; George; On-site; ZAR 300,000 - 600,000; Full time

Job summary

A well-established company is seeking an Account Executive in George. The role involves growing market share through client management, ensuring service excellence, and adhering to regulatory frameworks. Ideal candidates will have substantial experience in short-term insurance and must be skilled in client liaison and sales strategies.

Qualifications

• Minimum 7 years short-term insurance experience with 3 years in account servicing and sales.
• Brokerage experience is required.

Responsibilities

• Grow market share by managing and retaining business accounts.
• Handle client queries and assist with claims-related problems.
• Perform credit control and ensure compliance with FAIS regulations.

Skills

Business Acumen

Broking skills

Influencing

Negotiation

Computer Literacy

Communication

Analytical Ability

Time management

Decision making

Education

Level 4 FETC in Short-term Insurance

Higher Certificate in Insurance

Post matric qualification (BCom Risk/Accounting, BBA)

Job description

Our client based in GEORGE is seeking an Account Executive to join their team. The ideal candidate would be responsible for growing market share by gaining, maintaining, growing, and retaining Business accounts.
Key Performance Outputs:
Main Portfolio:

• Attend to all client queries (revision/ renewals, rate negotiations with
• insurers, amendments, cancellations, unpaid premiums)
• Do up and cross-selling of products
• Attend to audit lists regarding information captured into the system
• Minimize cancellations through regular and proactive dealings with clients
• Assist clients with claims-related problems and report all deviations to management
• Service Clients in accordance with the clients Minimum Commercial Service Standards

Growth and profitability:

• Retain, Develop, and Grow existing clients.
• Provide after-sales service for new business
• Identify opportunities for up/cross-selling and write additional business

Client liaison:

• Regular Networking
• Identify opportunities and implement marketing and promotional activities
• Build relationships through regular contact, identifying critical decision makers with all stakeholders (client, insurers, etc)
• Client Communication - Keep clients informed of developments in the industry and market

Client Service administration:

• Adhere to FAIS requirements and set company procedures
• Ensure that policies and endorsements are loaded onto the system
• Ensure that claims are registered and follow up until claim is finalized.
• Maintain renewal lists and ensure that renewal schedules are sent to clients
• Responsible for proactive underwriting
• Business administration - new, amendments, additions, renewals
• Ensure all communication with the client is in accordance with FAIS minimum standards
• General correspondence and e-mails to clients according to company standards
• Compile and submit reports on time to line manager as per set standard
• Accurate and Prompt Partner registration and ensure that payments are made

Perform credit control:

• Ensure that debit order information is updated and liaise with the bank
• Collect money from clients electronically (where applicable)
• Advise relevant parties of unpaid items

Context:

• Financial Services Sector
• South African Regulatory framework of Insurance / brokerage industry
• Competitive environment
• Customer Focus
• Service Excellence
• Target-driven environment

Customers:

• External Clients
• Suppliers (Insurers)
• Internal customers: internal divisions and departments

Minimum Requirements:

• MatricLevel 4 FETC in Short-term Insurance
• Higher Certificate in Insurance
• Post matric qualification is an advantage (BCom Risk/Accounting, BBA)
• Passed RE Qualification

Experience:

• Account Executive
• Minimum 7 years short term insurance with 3 of the 7 years in a commercial account servicing and sales capacity.
• Experience working in a Brokerage.

Skills:

• Business Acumen (understand the economic environment & identify viable financial opportunities)
• Broking skills – medium to large commercial accounts
• Influencing and negotiation
• Computer Literacy
• Communication
• Delegation
• Analytical Ability
• Negotiation
• Presentation
• Decision making
• Time management
• Report Writing
• Selling
• Ability to manage own work and outputs

Knowledge:

• Insurance and brokerage industry and environment
• Knowledge of specialist liability is an advantage
• Commercial insurance knowledge to at least an intermediate level on all Commercial classes.
• Legal requirements of the insurance industry
• Marketing and sales principles
• Knowledge of products and services
• Knowledge of underwriting criteria

Please note that only shortlisted candidates will be contacted.

Desired Skills:

• Level 4 FETC in Short-term Insurance
• Brokerage experience
• commercial insurance