Account Executive

Vodafone Group Plc; East London; On-site; ZAR 600,000 - 850,000; Full time

Job summary

Vodafone is seeking an Account Manager in East London to manage key accounts and drive revenue growth through strategic relationships. The successful candidate will have a strong sales background, particularly in telecommunications, and possess exceptional skills in stakeholder management and customer focus. This role emphasizes collaboration and accountability in delivering value to clients while achieving financial targets.

Benefits

Enticing incentive programs

Competitive benefit packages

Retirement funds

Medical aid benefits

Cell phone benefits

Fibre connection discounts

Qualifications

• Minimum of 7 years' experience in sales and service within telecommunications or ICT sectors.
• Experience in managing key accounts and enterprise customers.
• Proven track record of revenue growth and stakeholder management.

Responsibilities

• Manage strategic key accounts and maintain relationships with stakeholders.
• Drive revenue growth by identifying new sales opportunities.
• Prepare Account Plans and manage customer satisfaction.

Skills

Relationship Building

Customer Focus

Sales Strategy

Education

B Degree / Equivalent

Post Graduate Degree in Sales / Marketing / Business Commerce

Job description

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute .

Role Purpose / Business Unit :

To manage strategic key accounts, maintain a long term & healthy relationship with key internal and external stakeholders, with the primary objective to drive profitable and long-term revenue growth, customer experience & satisfaction and increased market share on the respective portfolio, through effective service delivery, protection / renewal of existing business and identifying new sales opportunities across the different product and solution offerings.

Your responsibilities will include :

Sales & Stakeholder Management

Responsible for developing and implementing account strategy to ensure delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution, as well as responsible for the delivery of the P&L

Primary relationship owner for portfolio, responsible for developing strong one-to-one long term relationships with key decision makers / influencers up to C Level, leverages those relationships to create new value, opportunities and win new business

Acquire a thorough understanding of key customer needs and requirements.

Drives accelerated revenue growth by identifying potential markets for new and existing products and services in targeted accounts

Retaining and growing business by identifying major new sales opportunities

Key company liaison responsible for developing strong one-to-one long term relationships with key decision makers / influencers up to C Level

Influences Vodacom SA / Group Account sponsors and decision makers to secure appropriate resource and delivery to nominated customers within milestones and timeframes

Ensuring effective service delivery and customer satisfaction

Ensures (virtual) team works collaboratively with all other functions within Vodacom to drive the Premier client network agenda and ensure alignment

Prepare an Account Plan which is shared with both internal and external stakeholders

Ensure there is Complex Sales road map for each relevant opportunity

Own escalated customer complaints for the channel from a service perspective.

Ensure that sales and pricing claims on their debtors trading accounts are proactively resolved

To support finance in recovering overdue and non-payment by clients.

Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives.

Serve as the link of communication between key customers and internal teams.

Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

Play an integral part in generating new sales that will turn into long-lasting relationships.

Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders

Reporting

Assesses customer and market trends and provides timely and accurate revenue forecasting.

Prepare monthly / Weekly Run Rate and Demand Management

Perform Sales Analysis by product

Annual Sales Strategy & Budget Planning

Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

Forecast and track key account metrics

Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)

Regular Revenue Assurance to ensure all customer's global revenues from all it's subsidiaries are correctly reported

The ideal candidate for this role will have :

B Degree / Equivalent

A Post Graduate Degree in Sales / Marketing / Business Commerce or related field advantageous

A minimum of 7 years' work experience in a Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in : Portfolio management

Ability to increase NPS results and reduce administrative expense

Ability to build relationships

Experience in solution selling within enterprise customers

Deep understanding of the customer's business, it's market and industry alongside key decision-makers and influencers in account organisation

Ability to translate customer's objectives and strategy into relevant Vodacom Business propositions

Successful track record of managing multi- industry and multi-tower sales and demonstrate profitable revenue growth

Demonstrated ability to influence at c-level

Customer Focus : Prioritizing customer needs and delivering excellent service

Accountability : seeks feedback and identifies opportunities for improvement or innovation

Collaboration : Actively fosters collaboration, seeks input and effectively partners

Resilience : Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset

Flexibility : uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)

Organizational Savvy : Demonstrates strong understanding of assigned strategy for the Business / Function and creates strong team alignment to the strategy.

We make an impact by offering :

Enticing incentive programs and competitive benefit packages

Retirement funds, risk benefits, and medical aid benefits

Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications : 13 June .

The base location for this role isEast London.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

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