Account Executive

Rbs Insurance Brokers; Cape Town; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Rbs Insurance Brokers is seeking an engaged insurance professional to manage and grow a personal and commercial lines book. You will deliver expert advice, build trusted client relationships, and work with an underwriting support team within a brand that values client outcomes and respectful collaboration.

As the face of RBS to your clients, you will generate new business, retain existing portfolios, and navigate regulatory standards while maintaining meticulous electronic records and proactive

Qualifications

• Genuine enjoyment of client service and helping clients manage their insurance needs.
• Ability to build real relationships with clients, underwriters and insurers.
• Strong written and verbal communication skills with a client-focused mindset.

Responsibilities

• Grow your own book of personal and commercial lines through lead generation and networking, hitting retention targets.
• Look after clients with timely, professional communication and deliver a service experience that exceeds satisfaction targets.
• Provide expert advice by assessing risk, presenting tailored insurance solutions and documenting recommendations per regulatory standards.
• Manage day-to-day activities: new business, endorsements, cancellations and renewals; support clients through claims to resolution.
• Coordinate with the underwriting support team and maintain accurate records of activity.
• Commit to ongoing professional development and stay current on insurance product features and ratings.

Skills

Client service

Relationship building

Communication

Networking

Job description

This is a role for someone who genuinely enjoys the craft of insurance broking, understanding people's lives, spotting the risks they haven't thought of, and building the kind of trust that keeps clients with you for years. You'll manage and grow your own book of personal and commercial lines business, give expert advice, and be the person clients actually want to pick up the phone to. You'll be backed by an underwriting support team, a recognized brand, and a culture (the RBS Way) that takes both client outcomes and how we treat each other seriously.

Growing the book

• Win new business through your own lead generation and networking, hit retention targets on your existing portfolio, and work to the income budget agreed for your book. Keep an eye on expenses and contribute to the broader growth strategy of the group.

Looking after clients

• Build real relationships with clients, underwriters and insurers, the kind based on accurate, timely, professional communication. Deliver a service experience that not only meets client satisfaction targets but goes beyond them. You're the face of RBS to the people on your book.

Giving expert advice

• Get to know each client's full picture, build a risk profile, and analyse your current cover for gaps and opportunities. Advise on valuations, run market exercises and comparative quotes, and present tailored solutions that actually mitigate risk and add value. Make sure every piece of advice is documented properly and meets quality and regulatory standards.

Running the day-to-day

• Manage new business, endorsements, cancellations and renewals through the underwriting process. Stay on top of portfolio movements and act proactively when something needs attention. Support clients through claims from first notification to finalisation. Keep electronic records clean, action age analysis to maintain continuous cover, and stick to company mandates.

Working with the team

• Communicate clearly and early with the underwriting support team about what you need from them. Keep accurate records of your own activity.

Growing yourself

• Live the RBS Way. Commit to ongoing professional development and stay current on the features, benefits and ratings of insurance products in the market, because clients can tell the difference between a broker who reads the schedule and one who knows it.

The kind of person who thrives here

• Communicates clearly and confidently, in writing and in conversation
• Genuinely enjoys client service, not as a slogan, but as a daily habit
• Builds rapport easily and holds onto relationships
• Takes ownership and follows through