Account Director (H / F) - Airbus Southern Africa (Pty) Limited

Aerocontact; Gauteng; On-site; ZAR 300,000 - 600,000; Full time

Job summary

A leading company in the aviation industry is looking for a Sales and Support Manager to ensure profitable growth for assigned customers. This role involves developing strategic objectives, managing customer relationships, and fulfilling support obligations. Candidates should possess strong negotiation skills, a customer-oriented mindset, and relevant industry experience.

Qualifications

• 3-5 years in sales or similar role.
• Proficient in English; French a plus.
• Knowledge of aviation support and supply chain.

Responsibilities

• Develop objectives and account plans for customers.
• Identify new business potential and manage opportunities.
• Fulfill support obligations for Airbus agreements.

Skills

Negotiation

Customer-minded

Analytical ability

Strategic thinking

Stakeholder management

Job description

Job Description :

Job objectives

Develop objectives and account plans to ensure profitable growth for assigned customers. Identify business potential and describe long-term plans for its achievement. Ensure high level of customer satisfaction. Maintain sustained long-term relationships with key customers. Fulfill support obligations for Airbus.

Primary responsibilities

1. Be the responsible sales and support manager for the customer, developing objectives and account plans.
2. Identify business potential for new services and products.
3. Manage opportunities from inception to final award or closure.
4. Manage customer visits and bid-related interactions.
5. Update and maintain customer contact data.
6. Support collection of customer feedback and address issues for resolution.
7. Ensure fulfillment of support obligations as per aircraft purchase agreements, including Material Readiness Roadmap, A/C EIS support, and spares availability.
8. Follow up and report on issue resolution or escalate when necessary.

Secondary responsibilities

• Assist in overdue payments follow-up and accounts receivables management.
• Support sales strategy implementation.
• Participate in Global Account Management activities.
• Lead or participate in development/improvement projects.

General

Comply with company mission, values, procedures, and regulations. Respect processes, keep informed, suggest improvements, and promote a positive environment. Maintain intercultural understanding and contribute to safety and health efforts.

Personal & interpersonal skills

• Customer-minded, team player, excellent communicator.
• Open to feedback, diplomatic, strong representation skills.
• Good analytical ability, strategic thinking, stakeholder management.
• Understanding of Airbus network, ability to defend business, and build cross-functional relations.

Professional skills

• 3-5 years in sales or similar role.
• Proficient in English; French a plus.
• Negotiation, business acumen, key account management experience.
• Knowledge of aviation support, supply chain, legal aspects of aircraft agreements.
• Willing to travel frequently.

KPIs

• Customer satisfaction, sales objectives, proposal success rate, revenue, profit, customer contacts, complaint resolution.

This role requires awareness of compliance risks and acting with integrity. Airbus promotes diversity, inclusion, and equal opportunity. No monetary exchanges are involved in recruitment. Impersonation should be reported. Airbus supports flexible working arrangements.