Account Director

Link; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading company in Johannesburg is looking for an Account Director to manage and nurture client relationships. This pivotal role involves overseeing promotional projects, ensuring high service standards, and driving team performance. Candidates should possess strong client management skills and financial acumen to thrive in this competitive environment.

Benefits

Diversity and inclusion focus in the workplace

Qualifications

• Strong client relationship management and financial skills required.
• Experience in budget management and local market knowledge is essential.
• Proven problem-solving abilities and analytical skills expected.

Responsibilities

• Oversee client relationships and manage project delivery to high standards.
• Lead team management and ensure timely invoicing and reporting.
• Drive innovation and growth opportunities outside current contracts.

Skills

Client Relationship Management

Problem-Solving

Budget Management

Local Market Knowledge

Data Analysis and Reporting

Job description

Account Director

Reference: MAY

Expiry date: 17:30, Tue, 24th Jun

Location: Johannesburg

Salary: Competitive

Benefits: Competitive

Job Purpose

As the client's Account Director, this role will create long-term, trusting relationships with our key customers and oversee all activities related to sourcing, management, and reporting of all categories within the scope of services for LINK.

To oversee, manage, and take ownership of the relationship centrally and in key markets, delivering a range of promotional item/gift projects for the clients.

These projects should demonstrate best-in-class innovation, creativity, and project delivery.

Ensure we are seen as the preferred partner for all POS, promotional, and print materials.

Key Administrative Responsibilities

• Ensure invoicing is completed in a timely manner
• Monitor, manage, and track client region age debt

Key Responsibilities

• Oversee all transactions to ensure they are managed, controlled, checked, and delivered to high standards
• Own the commercial performance of the account, ensuring forecasting and financial reporting are accurate and timely
• Prioritize customer service
• Identify and resolve issues
• Support MI reporting and QBRs
• Initiate product development and source new concepts based on customer briefs in collaboration with the Operations team
• Maintain and update database of local suppliers and manage relationships
• Oversee team processing of orders and invoices
• Work with the team to produce accurate customer quotations and ensure quality samples and artwork for proposals
• Manage SLAs and KPIs, ensuring regular communication regarding order status for timely delivery
• Provide innovation for clients
• Seek growth opportunities outside contractual areas
• Lead team management, leadership, and succession planning

Soft Skills Required

• Client Relationship Management
• Problem-Solving

Hard Skills Required

• Budget Management
• Local Market Knowledge
• Data Analysis and Reporting

Our organization is dedicated to fostering a workplace environment that values diversity and inclusion. We actively seek to attract, recruit, and nurture talent from a broad spectrum of backgrounds, each contributing unique perspectives, ideas, and experiences. Our goal is to cultivate a productive and inclusive atmosphere that represents various cultures and groups, where everyone is given an equal opportunity to thrive.

Your needs and preferences are important to us, and we are committed to ensuring an equitable and accessible recruitment process. If you need any reasonable adjustments to apply for a vacancy at LINK, please contact us.

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