Account Director

Airbus; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading aerospace company is seeking a Sales and Support Manager to enhance customer relationships and drive profitable growth. The individual will develop account plans, manage opportunities, and ensure high customer satisfaction while contributing to a positive work environment. This role combines strategic responsibilities with customer engagement, requiring strong negotiation skills and a keen understanding of the aviation industry.

Benefits

Flexible working arrangements

Fostering innovation

Qualifications

• Experience in Key Account Management and aviation support.
• Excellent communication and negotiation skills.
• Ability to balance stakeholder interests.

Responsibilities

• Develop objectives and account plans for assigned customers.
• Manage opportunities from inception to closure.
• Achieve order intake and revenue targets.

Skills

Customer-minded

Team player

Excellent communicator

Analytical skills

Negotiation

Business acumen

Education

Experience in Key Account Management

Legal and contractual knowledge

Understanding of aviation support

Job description

Job Description :

Job Objectives

• Develop objectives and account plans to ensure profitable growth for assigned customers
• Identify business potential and describe long-term plans for its achievement
• Ensure high level of customer satisfaction
• Maintain a sustained long-term relationship with key customers
• Fulfill support obligations for Airbus

Primary Responsibilities

• Be the responsible sales and support manager for the customer, developing objectives and account plans
• Identify business potential for new services and products
• Manage opportunities from inception to closure
• Manage customer visits and bid-related interactions
• Update and maintain customer contact data
• Support collection of customer feedback and address issues
• Ensure fulfillment of support obligations per aircraft purchase agreements
• Follow up and report on issue resolution or escalation as needed
• Achieve order intake and revenue targets for the customer segment

Secondary Responsibilities

• Assist in overdue payments and accounts receivable management
• Support sales strategy implementation
• Participate in Global Account Management activities
• Lead or participate in development projects and initiatives

General

• Comply with company mission, values, and procedures
• Respect processes and keep informed of task status
• Participate in business process improvements
• Share suggestions for efficiency
• Stay informed on industry developments
• Demonstrate intercultural understanding
• Participate in safety and health efforts
• Contribute to a positive work environment

Personal & Interpersonal Skills

• Customer-minded, team player, excellent communicator
• Open to feedback, diplomatic, good analytical skills
• Ability to see the big picture and derive recommendations
• Ability to balance stakeholder interests
• Understanding of Airbus network and business risks
• Strong negotiation and business acumen
• Experience in Key Account Management and aviation support
• Legal and contractual knowledge, willingness to travel

KPIs

• Customer satisfaction improvement
• Sales objectives achievement
• Proposal conversion rate
• Time from contact to agreement
• Revenue and profit per customer
• Customer visits and contacts
• Timely resolution of complaints

Note: The job requires awareness of compliance risks and acting with integrity. Airbus promotes diversity and equal opportunity. No monetary exchange is asked during recruitment. Impersonation should be reported.

Airbus supports flexible working arrangements and fosters innovation.