Account Analyst

Capitec Client Care; Pretoria; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading bank in South Africa seeks dedicated individuals to support customer service within Business Banking. Applicants should have at least 5 years of experience, including a year in a Business Banking role, and a Diploma in Commerce or Banking. Responsibilities include handling customer queries, monitoring portfolios, and identifying sales opportunities. This role requires strong communication, negotiation, and analytical skills. Apply now for a chance to be part of a dynamic banking team.

Qualifications

• At least 5 years, including 1 year in Business Banking.
• Experience preparing and motivating Credit applications is essential.

Responsibilities

• Support daily running and maintenance of portfolios.
• Provide a contact point for customer service queries and administration assistance.
• Identify cross-selling opportunities and monitor loan facilities.

Skills

Communications Skills

Negotiation skills

Problem solving skills

Analytical Skills

Planning, organising and coordination skills

Education

Diploma in Commerce or Banking

Bachelor's Degree in Banking or Commerce

Job description

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Date: 28 Jul 2025

Location: Menlyn, GT, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below
  
  

Purpose Statement

• To support with the day to day running and maintenance of portfolios by providing a central office-bound contact point for customer service queries/ requests, administration assistance and adding value to clients through the identification of cross-selling opportunities, monitoring all loan facilities in the portfolio on a daily basis against set parameters/ conditions.
  
  

Experience

Minimum:

• At least 5 years, of which 1 year should have been spent in the Business Banking environment.
• Experience in preparing and motivating Credit applications is essential
  
  

Qualifications (Minimum)

• Diploma in Commerce or Banking
  
  

Qualifications (Ideal Or Preferred)

• Bachelor's Degree in Banking or Commerce
  
  

Knowledge

Minimum

• The features, benefits and value propositions of respective company product/service offerings.
• General banking practices and procedures.
• Understanding of how Business Banking operates, as well as understanding the business risks, industry risks and financial requirements pertaining to the business market
• Credit principles and practices, including an understanding of credit application, securities and balance sheet requirements. .
• The Financial Intelligence Centre Act (FICA).
• Administration processes and procedures pertaining to Business Banking transactions.
• Client relationship management and service principles.
  
  

Ideal

• Competitor product offerings/ channels/ operational and marketing tactics would be advantageous.
• Capitec/Business Bank systems and processes
  
  

Skills

• Communications Skills
• Negotiation skills
• Problem solving skills
• Analytical Skills
• Planning, organising and coordination skills
  
  

Conditions of Employment

• Clear criminal and credit record
  
  

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Apply now »