Account Analyst

Capitec Bank Ltd.; Paarl; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading banking institution in South Africa seeks an experienced individual for a customer service role, focusing on maintaining business banking portfolios. Responsibilities include handling customer queries and supporting cross-selling opportunities. Candidates must have at least 5 years of relevant experience, including knowledge of credit applications and banking practices.

Qualifications

• At least 5 years of experience, including 1 year in Business Banking.
• Experience in preparing and motivating credit applications is essential.

Responsibilities

• Support day-to-day running and maintenance of portfolios.
• Provide a central contact point for customer service queries.

Skills

Communications Skills

Analytical Skills

Planning, organising and coordination skills

Education

Diploma in Commerce or Banking

Bachelor's Degree in Banking or Commerce

Job description

Overview

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below

Responsibilities

• To support with the day to day running and maintenance of portfolios by providing a central office-bound contact point for customer service queries/ requests, administration assistance and adding value to clients through the identification of cross-selling opportunities, monitoring all loan facilities in the portfolio on a daily basis against set parameters/ conditions.

Experience

Minimum:

• At least 5 years, of which 1 year should have been spent in the Business Banking environment.
• Experience in preparing and motivating Credit applications is essential

Qualifications (Minimum)

• Diploma in Commerce or Banking

Qualifications (Ideal or Preferred)

• Bachelor\'s Degree in Banking or Commerce

Knowledge

Minimum:

• The features, benefits and value propositions of respective company product/service offerings.
• General banking practices and procedures.
• Understanding of how Business Banking operates, as well as understanding the business risks, industry risks and financial requirements pertaining to the business market
• Credit principles and practices, including an understanding of credit application, securities and balance sheet requirements.
• The Financial Intelligence Centre Act (FICA).
• Administration processes and procedures pertaining to Business Banking transactions.
• Client relationship management and service principles.

Ideal:

• Competitor product offerings/ channels/ operational and marketing tactics would be advantageous.
• Capitec/Business Bank systems and processes

Skills

• Communications Skills
• Analytical Skills
• Planning, organising and coordination skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06