Account Analyst

Capitec Bank; Cape Town; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading banking institution in Cape Town is seeking experienced individuals for portfolio management. The role involves customer service, administration, and monitoring loan facilities. Candidates should have at least 5 years of banking experience, with a diploma in commerce or banking preferred. Strong communication, negotiation, and analytical skills are essential. This position supports diversity and employment equity.

Qualifications

• Minimum 5 years of experience, including 1 year in Business Banking.
• Experience in preparing and motivating credit applications is essential.

Responsibilities

• Support day-to-day maintenance of portfolios and provide customer service.
• Identify cross-selling opportunities and monitor loan facilities.

Skills

Communication skills

Negotiation skills

Problem-solving skills

Analytical skills

Planning, organizing, and coordination skills

Education

Diploma in Commerce or Banking

Bachelor's Degree in Banking or Commerce

Job description

Apply by:

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2. Once you have completed the above, finalize your application by clicking apply below.

Purpose Statement

• To support the day-to-day running and maintenance of portfolios by providing a central office-bound contact point for customer service queries/requests, administration assistance, and adding value to clients through the identification of cross-selling opportunities, monitoring all loan facilities in the portfolio daily against set parameters/conditions.

Experience

Minimum:

• At least 5 years of experience, including 1 year in the Business Banking environment.
• Experience in preparing and motivating credit applications is essential.

Qualifications (Minimum)

• Diploma in Commerce or Banking.

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Banking or Commerce.

Knowledge

Minimum:

• Features, benefits, and value propositions of respective company product/service offerings.
• General banking practices and procedures.
• Understanding of how Business Banking operates, including business and industry risks, and financial requirements.
• Credit principles and practices, including credit application, securities, and balance sheet requirements.
• The Financial Intelligence Centre Act (FICA).
• Administration processes related to Business Banking transactions.
• Client relationship management and service principles.

Ideal:

• Knowledge of competitor product offerings, channels, operational and marketing tactics is advantageous.
• Familiarity with Capitec/Business Bank systems and processes.

Skills

• Communication skills
• Negotiation skills
• Problem-solving skills
• Analytical skills
• Planning, organizing, and coordination skills

Conditions of Employment

• Clear criminal and credit record.

Capitec is committed to diversity, and all appointments will support our employment equity goals where feasible.