Academic Operations Coordinator - JHB

Job title: Academic Operations Coordinator - JHB

Job Location: Gauteng, Johannesburg

Deadline: May 09, 2025

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Duties & Responsibilities

Client Liaison & Communication

• Manage student queries via IIE RC assist as an agent.
• Resolve or assist with queries or requests on IIE RC Assist.
• Sustain relationships with external service providers.
• Escalate queries/requests within the campus communication protocol and ensure effective information sharing/referral.
• Capture and update student notes on SIS.

Academic Admissions and Delivery

• Attend and assist in departmental meetings.
• Process academic queries/requests to ensure timeous feedback; i.e. intercampus transfers, academic credits, subject rewrites, special assignment requests, results.
• Ensure admission criteria requirements are met.
• Review Assessment Timetable in conjunction with Academic Operations Officers.
• Assist with physical exam scripts (courier and control for retrieval and marking).

Academic Administration

• Manage the administration of student data on SIS.
• Manage deadlines for completion of data/spreadsheets for reports.
• Document academic query/request processes and outcomes.
• Compile graduation lists in conjunction with Academic Operations Officers.
• Assist campus management and National with graduation.
• Review assessment timetables in conjunction with Academic Operations Officer.
• Allocate Lecturers and students to respective groups.
• Assist with student and lecturer orientation.
• Assist with student letters.
• Assist the team during all Internal and external audits.
• Complete all operational administration duties/tasks as delegated by Managers.
• Manage specific tasks as delegated by the manager.

Compliance – policy implementation

• Report deviations via academic query to the management.
• Give input on the annual policy review process.

Minimum Requirements

• Qualifications: Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF Level 6)
• Experience: Administration and customer services experience 2-3 Year(s)
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