Academic Operations Administrator

Iie Rosebank College; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

IIE Rosebank College seeks a dedicated professional for student and operational administration. In this role, you'll maintain student records, assist with customer orders, and improve processes, contributing to student success within South Africa's higher education framework. Ideal candidates should possess strong organizational skills, a customer service orientation, and relevant administrative experience.

Benefits

Equal opportunities employer

Preference for EE and South African candidates

Qualifications

• 1-2 years experience in office administration, personal assistance, or student administration.
• Customer service experience required.
• Understanding of South African higher education systems preferred.

Responsibilities

• Maintain student records and manage customer orders.
• Respond to student queries and document storage.
• Implement process improvements and generate reports.

Skills

Attention to detail

Effective communication skills

Customer service orientation

Time management

Adaptability

Teamwork

Education

Matric (NQF Level 4)

Higher Certificate in Administration (NQF Level 5)

Job description

Join Our Team at IIE Rosebank College

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider.

From our humble beginning in [year], Rosebank College has grown to a student population of more than 28,000 students nationwide. As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team.

If you are driven by the desire to make a meaningful difference in students' lives and wish to contribute to an institution that values academic excellence, connection, and student success, we would love to hear from you. Join us on our journey of shaping futures!

Job Purpose

To maintain student records, including Reseller Administration, responding to product queries, assessment administration, database and register management, communication with resellers and students, support centre administration, and support.

Duties & Responsibilities

• Support Centre Administration: Implement support centre plan, communicate with campus staff, ensure relevant communication, advise line manager of challenges, assist when problems arise, manage database, and keep meticulous records.
• Student Support: Respond to student queries within SLA, manage student document storage, process registrations and assessments.
• Operational Administration: Receive and process customer orders, verify details, communicate with customers, monitor inventory, assist with returns and warranty claims.
• Product Knowledge: Maintain understanding of products, provide information and recommendations.
• Documentation and Reporting: Keep accurate records, generate reports.
• Process Improvement: Identify and implement process enhancements.
• Collaboration: Support sales efforts, liaise with vendors and departments.
• Compliance and Policies: Ensure adherence to policies and standards.
• Project Planning: Implement projects, provide feedback, participate in reviews.

Minimum Requirements

• Matric (NQF Level 4), Higher Certificate in Administration (NQF Level 5)
• 1-2 years experience in office administration, personal assistance, or student administration
• Customer service experience
• Attention to detail and quality assurance

Key Competencies

• Understanding of South African higher education systems
• Time management, attention to detail, customer service orientation, adaptability, deadline orientation, teamwork, effective communication skills

Salary: Market related. Rosebank College is an equal opportunities employer; however, preference will be given to EE and South African candidates.