953 - Microsoft 365 Technical Advisor Business Assist

Upwork; Johannesburg; On-site; ZAR 200,000 - 400,000; Full time

Job summary

An established industry player is seeking a dedicated support specialist to assist customers with Microsoft 365 products. In this role, you will provide technical support, guide customers through troubleshooting, and help them maximize their use of Microsoft 365 subscriptions. You'll engage with clients to understand their needs and offer tailored solutions while staying updated on the latest features. This position offers the chance to work remotely within a dynamic team that values diversity and inclusion, making a real impact on customer success and satisfaction.

Benefits

Flexible working hours

Work from home

Multinational company exposure

Diversity and inclusion initiatives

Qualifications

• 2+ years of experience in Microsoft 365 administration or support.
• Solid understanding of Microsoft 365 workloads and specialized knowledge in at least one.

Responsibilities

• Provide technical support for Microsoft 365 products via phone, email, or chat.
• Educate customers on Microsoft 365 usage and best practices.

Skills

Microsoft 365 administration

Microsoft 365 consultancy

Microsoft 365 migration

Microsoft 365 technical support

Business Intelligence

Sales Experience

Compliance Management

Risk Management

Cold Calling

Lean Six Sigma

Upselling

Business Management

Regulatory Reporting

SAP Supply Chain Management

Economic Development

Product Development

Tools

Microsoft 365

Job description

• Use the troubleshooting knowledge and tools required to fix customer issues.
• Approach the customer to gain insight into their business needs to help them start using all workloads and products acquired, with the ultimate goal of increasing workload usage and the number of licenses consumed by the Small Business.
• Provide step-by-step guidance and assistance to customers to achieve their goals using Microsoft 365 subscriptions and workloads, helping to design and architect Microsoft 365 workload solutions while resolving their technical support requests.
• Provide technical support to customers via phone, email, or chat and resolve technical issues related to Microsoft 365 products and services.
• Identify and troubleshoot connectivity problems, application errors, and security concerns related to Microsoft 365.
• Educate customers on the use of Microsoft 365 products and services and provide guidance on best practices for improving productivity and collaboration.
• Help customers evaluate the potential benefits of a permanent subscription by providing personalized recommendations based on their business needs and use cases.
• Advise customers on the different subscription plans and features available, helping them choose the plan that best meets their needs and budget.
• Guide customers through the process of upgrading from a trial subscription to a permanent subscription, including providing step-by-step instructions and troubleshooting any technical issues that may arise.
• Keep up to date with the latest updates and enhancements to Microsoft 365 and communicate these changes to customers as appropriate.
• Document technical issues and solutions in a knowledge base for future reference.
• Collaborate with other technical support engineers and cross-functional teams to resolve complex technical issues.

Qualifications:

To be successful in this role, you need:

At least 2 years of experience in one or more of the following areas:

• Microsoft 365 administration
• Microsoft 365 consultancy
• Microsoft 365 migration
• Microsoft 365 technical support

Solid general understanding of Microsoft 365 workloads and specialized (deep dive) knowledge in at least one of the following workloads:

• Microsoft Exchange Online
• Microsoft SharePoint Online
• Microsoft Teams
• Microsoft Office
• Microsoft OneDrive for Business
• Microsoft Identity Management Solutions

Please note that you will be required to complete a recurring Identity Verification check (IDV) and to be considered, you agree to meet the device and tool requirements listed below.

Computer that is not joined to another company's domain or managed by any remote management inventory systems or tools.

• Preferred: Dedicated laptop or PC for this project with no additional work or personal software installed.
• OR have a PC with dual boot where in boot1 you can have personal and work partition and in boot2, you can have an environment dedicated to the project.
• OR have an additional user profile dedicated only for this project with no other software running.
• Minimum of 8 GB RAM (16 GB is recommended).
• Core i3 processor (i5 is recommended).
• Minimum of 256 GB Hard disk (256 GB SSD is recommended).
• Ethernet connection required.
• For security requirements, freelancers will not connect to the provided systems and tools using WiFi or any public networks.
• A minimum of 25 Mbps download speed and 10 Mbps upload speed.
• No third-party antivirus software installed.
• Media devices that are Teams compliant.
• Microphone/headset with background noise canceling (not a phone headset).
• Webcam preferably compatible with Windows Hello Technology.
• There is a background check required for this contract as permitted under applicable law. You understand and agree that the failure to pass this background check will be considered a material breach of the contract terms and your contract will be ended immediately.

The program you will join fosters community, social good, diversity, and inclusion.

Additional Information:

• Different shifts available.
• Join a multinational technology company.

All your information will be kept confidential according to EEO guidelines.

Remote Work:

Employment Type: Contract

Key Skills:

Business Intelligence, Sales Experience, Compliance Management, Risk Management, Cold Calling, Lean Six Sigma, Upselling, Business Management, Regulatory Reporting, SAP Supply Chain Management, Economic Development, Product Development.