3rd Line IT Support Engineer

ECS Resource Group; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading technology firm is seeking a dedicated 3rd Line IT Support Engineer in Cape Town. This role involves managing local infrastructure and collaborating with international teams to ensure optimal security and performance. With opportunities for career progression and skill development, this position is ideal for professionals looking to advance in a dynamic environment.

Benefits

Competitive salary

Equipment & training

Career progression

International team environment

Qualifications

• 1-3 years in 3rd line IT support required.
• Experience with VMware, Azure, Windows 365 essential.
• Strong skills in network management and firewall administration.

Responsibilities

• Manage local IT infrastructure and user support.
• Collaborate with UK team while ensuring security and uptime.
• Handle networks, firewalls, switches, and user devices.

Skills

Troubleshooting

Proactive

Communication

Network management

Security management

Tools

Windows 365

Azure

VMware

Windows Server

WatchGuard

Sophos

Rapid7

Duo

ManageEngine

Job description

3rd Line IT Support Engineer – Cape Town, South Africa (Office-based)

We’re looking for an experienced IT Support Engineer to join our Cape Town office, supporting local infrastructure and collaborating with our UK team. You’re responsibilities will include managing Networks, firewalls, switches, VMware, and user devices while ensuring security and uptime.

You’ll manage local IT infrastructure, support users, and work closely with our UK team. This role offers real progression and opportunities to learn and grow your skills.

Requirements:

• 1-3 years in 3rd line IT support
• Experience with Windows 365, Azure, VMware, and Windows Server
• Skilled in network management, VLANs, firewall admin (WatchGuard), and security management (Sophos, Rapid7, Duo)
• Familiar with ManageEngine ticket system and ITIL frameworks
• Strong troubleshooting, proactive, and good communication skills

We offer:

• Competitive salary
• Equipment & training
• International team environment with career progression