3rd Line IT Support Engineer

Capital Edge Recruitment; Cape Town; On-site; ZAR 500,000 - 800,000; Full time

Job summary

A leading recruitment firm seeks an experienced 3rd Line IT Support Engineer in Cape Town to deliver high-level support to international clients. The role includes troubleshooting, project involvement, and ensuring optimal technical performance in a hybrid work environment. With opportunities for professional growth and a supportive team, this position is ideal for proactive IT professionals.

Benefits

Professional growth opportunities

Supportive team environment

Flexible work hours

Qualifications

• Strong experience in 3rd line support with various technical platforms.
• Certifications in relevant technologies such as Microsoft 365.
• Hands-on experience with cloud services and IT infrastructure management.

Responsibilities

• Provide 1st to 3rd line support to clients across multiple regions.
• Troubleshoot and resolve complex technical issues, both remotely and on-site.
• Collaborate with other teams on projects and maintain technical documentation.

Skills

Active Directory

Networking (VLANs, VPNs, Firewalls)

Cybersecurity

Windows Server

Cloud Platforms

Troubleshooting

Education

IT-related degree or equivalent experience

Tools

Microsoft 365

MSP360

Veeam

Autotask PSA

Job description

3rd Line IT Support Engineer required inCape Town.

Are you a skilled IT professional with strong 3rd line support experience and a passion for solving complex technical challenges? We’re looking for an experienced 3rd Line Support Engineer to join our Cape Town-based team.

You’ll support clients across the UK, Europe, the US, Asia, and South Africa both remotely and onsite when required.

Our environment is fast-paced, collaborative, and highly technical. Beyond support, you’ll also have the opportunity to get involved in exciting projects, maintenance, upgrades, presales, and more.

We value continuous learning and provide a supportive environment for career growth.

Location: Cape Town, South Africa (Hybrid).

Type: Full-time | Level: Senior Support (3rd Line).

Working Hours: Aligned to UK and SA business hours, with occasional flexibility required.

Key Responsibilities:

• Provide 1st to 3rd line support via phone, email, and remote tools to a global client base.
• Attend onsite visits to troubleshoot and implement IT solutions (SA-based clients).
• Resolve hardware issues and coordinate with third-party vendors as needed.
• Troubleshoot and resolve issues related to Microsoft technologies (cloud and on-premises), as well as various third-party applications.
• Collaborate with the professional services team on complex technical issues and assist with project delivery.
• Maintain up-to-date documentation of all systems and network configurations.
• Participate in technical presales support, design, and project scoping.
• Deliver outstanding customer service, going the extra mile when needed.

Examples of Work You’ll Be Doing:

• Building Hyper-V high availability replication environments.
• Deploying high availability network security appliances.
• Upgrading legacy server environments.
• Troubleshooting network performance bottlenecks.
• Designing and building new office site networks.
• Managing and executing infrastructure change requests.

Skills & Experience Required:

• Strong knowledge of Active Directory, Group Policy, DHCP, and DNS.
• Advanced experience in networking: VLANs, VPNs, Firewalls, Cybersecurity, IP routing.
• Hands-on experience with wireless network technologies.
• Backup technologies (e.g., Veeam, MSP360, LiveVault) – both cloud and on-prem.
• Virtualisation expertise, specifically with Hyper-V.
• Solid background in infrastructure monitoring and alerting to ensure uptime.
• Understanding of enterprise endpoint protection systems.
• Proficiency in Windows Server (2012R2 through 2022) and current Windows OS.
• Working knowledge of cloud platforms: Microsoft 365, Azure, AWS, and Google Cloud (AWS/Google Cloud experience is advantageous).
• Familiarity with SIP/IP telephony.
• Exposure to compliance, policy documentation, and user training.

Desirable Certifications / Experience:

• Certifications with Microsoft 365, HP, Fortigate, SonicWall, or Dell.
• Experience with Autotask PSA and RMM tools.
• Microsoft SharePoint configuration skills.
• Project Management and/or Presales experience (preferred but not essential).

What We’re Looking For:

• Positive, proactive, and customer-focused mindset.
• Strong troubleshooting and diagnostic capabilities.
• Cool-headed under pressure and able to manage strict deadlines.
• Highly organised, detail-oriented, and a self-starter.
• Great communication skills—both written and verbal.
• Enthusiastic team player, willing to support others and contribute across the business.
• Flexible to occasionally work outside normal hours and attend in-person team engagements.

Why Join Us?

We’re a close-knit team that believes in supporting each other and creating a fun, productive, and positive work environment. Remote work is supported, and we value face-to-face time now and then to keep connected.

We actively encourage professional growth, career development, and cross-functional learning. You’ll have every opportunity to expand your technical expertise and take on new challenges.

If you’re ambitious, solutions-driven, and love working across diverse technologies and international clients, this role is for you.