2x Admission Clerk

LIFE Healthcare Group; Randburg; On-site; ZAR 150 000 - 250 000; Full time

Job summary

An established industry player is seeking two Admission Clerks to join their dynamic team at a leading healthcare facility. This role involves ensuring a smooth admission process, managing patient interactions, and collaborating with medical staff to uphold high standards of care. Ideal candidates will possess strong communication skills, a customer service orientation, and the ability to thrive in a fast-paced environment. The position offers the opportunity to make a meaningful impact in healthcare by facilitating patient admissions and ensuring quality service delivery. If you are motivated, organized, and ready to contribute to a professional team, this is the role for you.

Qualifications

• Grade 12 or equivalent qualification required.
• Strong communication and interpersonal skills are essential.
• Experience in admissions and medical terminology preferred.

Responsibilities

• Manage patient admissions and ensure a professional environment.
• Liaise with medical aids for admission authorization.
• Perform general administrative duties related to patient admissions.

Skills

Customer Service Orientation

Excellent Communication Skills

Problem-Solving Skills

Teamwork

Resilience

Education

Grade 12 or Level 4 equivalent qualification

Tools

Microsoft Office Suite

Imeds

Impilo

Job description

Vacancies exist for 2x Admission Clerk based at Life Fourways Hospital, reporting to the Admission Supervisor, Nelly Malinga. The successful candidates will be responsible for the effective running of the administration unit and will be required to be a part of a professional team that is continuously striving for the highest standards of quality in healthcare in a high-tech environment.

Critical Outputs

• Maintain a well-run, professional and patient-focused admission environment.
• Manage the accuracy of the admission process and the prevention of potential risk factors.
• Synergy and teamwork – working closely with credit controllers, case managers, reception staff, and doctors.
• Liaising with medical aids to obtain authorization for admission.
• Manage the risk for the hospital by adhering to all related protocols.
• Ensure quality care to all patients is maintained.
• Operating switchboard.
• Handling money and receipting.
• Collection of co-payments, private fees when applicable, as well as related documentation.
• Performing general administration duties involved in the pre-admission of patients.
• A&E billing and submission of accounts.
• Assist with the confirmations process when required.
• Working knowledge of COID funder rules.
• Carry out admission and receptionist duties for the hospital.
• Performing administrative duties involved in the admission of patients.
• Admitting patients onto the Impilo system.
• Assist with daily banking and the handling of monies.
• Liaising with the medical aids to obtain authorization for admission.
• Working 12-hour shifts - Day and Night Shift.
• Adhering to the protocols of the hospital and company.
• Adhering to the procedures of the department.
• Assist with other tasks as assigned by the Line manager.

Requirements

• Grade 12 or Level 4 equivalent qualification.
• Computer literacy.
• Knowledge of Imeds and Impilo advantageous.
• Excellent oral and written communication skills.
• Experience in dealing with people.
• An enthusiastic, motivated, punctual & well-organized individual with initiative and ability to handle pressure. Must be able to work shifts (day or night) and overtime as required.
• Must be customer service oriented.
• Own or reliable transport due to the nature of shift work.
• Excellent communication and interpersonal skills are a prerequisite. Teamwork essential.
• Prior knowledge and experience of admissions and medical terminology would be advantageous.
• Understanding of the private healthcare industry, its challenges, and role players would be an advantage.
• Bilingual with proficiency in English, both verbal and written, and the ability to communicate effectively.
• Previous clerical experience to meet the critical outputs.
• Sound knowledge of Microsoft Office Suite Skills.
• Professional appearance.

Competencies

• Problem-solving, analysis, and judgement.
• Resilience.
• Engaging diversity.
• Verbal & written communication and presentation.
• Influencing.
• Drive & energy.
• Excellence orientation.
• Ethical behaviour.
• Building relationships.
• Customer responsiveness.
• Organisational awareness.

Email [e-mail] Closing date Friday, April 18, 2025.

Internal applicants - Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.

Life Healthcare is an Equal Opportunity Employer.

Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert should consider their application as unsuccessful.