2nd Line Support Engineer - Remote

Uptime Solutions; Milnerton; Remote; ZAR 120,000 - 180,000; Full time

Job summary

Uptime Solutions is seeking a Tier 2 Helpdesk Engineer to provide advanced technical support and ensure smooth IT operations. This entry-level position requires experience in IT support and strong knowledge of Microsoft technologies and networking. Collaborate with a dynamic IT team to resolve issues and improve service delivery, with varied shifts supporting a US partner.

Qualifications

• 2+ years of experience in IT support or helpdesk roles.
• Strong knowledge of Windows and Mac operating systems.
• Proficiency in Office 365 and Azure; certifications are a plus.

Responsibilities

• Provide advanced technical support for hardware, software, and network issues.
• Collaborate with other IT team members to implement solutions.
• Document and track issues, resolutions, and updates.

Skills

Problem-solving

Communication

Networking

Microsoft technologies

Job description

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Position Overview

The Tier 2 Helpdesk Engineer is responsible for providing advanced technical support to end-users, resolving complex issues, and ensuring the smooth operation of IT systems. This role involves troubleshooting, diagnosing, and resolving hardware and software problems, as well as collaborating with other IT team members to improve service delivery.

These roles involve supporting a US partner (Eastern) and we have varying shifts available.

Key Responsibilities

• Provide advanced technical support for hardware, software, and network issues.
• Diagnose and resolve complex technical problems escalated from Tier 1 support.
• Assist with the installation, configuration, and maintenance of IT systems.
• Document and track issues, resolutions, and updates in the helpdesk ticketing system.
• Collaborate with other IT team members to develop and implement solutions.
• Ensure compliance with IT policies and procedures.
• Microsoft Technologies: Utilize strong skills in Microsoft technologies, including Office 365 and Azure, to support and troubleshoot related issues.
• Networking: Apply working knowledge of firewalls, switches, access points, and basic configurations to resolve network-related problems.
• System Configuration: Perform basic configurations and maintenance of network devices to ensure optimal performance and security.
  
  

Qualifications

• 2+ years of experience in IT support or helpdesk roles.
• Strong knowledge of Windows and Mac operating systems, networking, common software applications and Networking.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Microsoft Expertise: Proficiency in Office 365 and Azure. Certifications are a plus.
• Networking Skills: Knowledge of firewalls, switches, access points, and basic configurations.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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