2nd Line IT Support Engineer - Call Center

MindMatch; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A UK-based managed services provider in Cape Town is seeking an experienced 2nd Line IT Support Engineer to provide on-site support to UK clients across various technologies. The role demands strong knowledge of Microsoft 365, Intune, and SharePoint, along with excellent English communication skills. This full-time, permanent position allows candidates to work within a supportive technical environment focused on quality resolution.

Qualifications

• 2+ years of experience in a 1st or 2nd line support role.
• Solid knowledge of Microsoft 365, Intune, and SharePoint.
• Good grasp of firewalls, switches, and networking basics.

Responsibilities

• Handle ticket escalations from L1 support across multiple UK clients.
• Troubleshoot and resolve complex issues across various technologies.
• Communicate clearly with clients in professional English.

Skills

Microsoft 365

Intune

SharePoint

Active Directory

Group Policy

Networking basics

Excellent English communication

Tools

VMware

Hyper-V

Job description

Overview

Join a UK-based managed services provider scaling its technical support operation in Cape Town. We’re hiring an experienced 2nd Line IT Support Engineer to work on-site supporting UK clients across a wide range of technologies.

This is a full-time, permanent role offering exposure to enterprise-grade tools and a tight-knit technical support environment focused on quality resolution—not call volume.

Responsibilities

• Handle ticket escalations from L1 support across multiple UK clients
• Troubleshoot and resolve complex issues across:
• Microsoft 365, SharePoint, Intune
• Active Directory, Group Policy, network devices
• VPN, firewalls, virtualisation (VMware/Hyper-V)
• Deliver fast, effective, and documented resolutions
• Communicate clearly with clients in professional English
• Maintain internal knowledge bases and ticket documentation

Requirements

• 2+ years of experience in a 1st or 2nd line support role
• Solid knowledge of Microsoft 365, Intune, and SharePoint
• Experience with Active Directory, Group Policy, VPN, Windows OS
• Good grasp of firewalls, switches, and networking basics
• Excellent English communication (written + verbal)
• Able to work UK hours (08:00–18:00 SAST)

Nice to Have

• VMware or Hyper-V experience
• Microsoft Azure fundamentals
• MAC OS support
• Certifications like A+, MS-900, AZ-900

Location

On-site at 80 Strand Street, Cape Town

Start date

ASAP

Type

Permanent, full-time