2nd Line Assurance Engineer

The Transmission Assurance role is responsible for providing a function within the Transmission Service Assurance space and support operations for global EBU customers. This entails monitoring of Access Nodes, resolving and communicating failures as and when they occur.

• Perform assurance on the transmission network for a NOC perspective 24/7/365 – shift working.
• Assist in resolving P1 to P4 failures by engaging with high-level resources.
• Provide transmission assurance support to and from Field Force Outsource for Edge and Access infrastructure.
• Effectively communicate the status of service outages and escalate as per the established Vendor support and escalation matrix.
• Ensure that all faults are fixed within the relevant SLA.
• Use reports from OSS platforms to identify issues and failures that need corrective action.
• Provide transmission assurance support to Operations, NMG & EBU Edge and Access infrastructure.
• Liaise with vendors and fibre providers for resolution of network faults within the agreed timelines.
• Perform scheduled preventive maintenance for proactive support for global customers.

• High-level understanding and experience in DWDM network.
• Good knowledge & experience in Optical Fiber technologies and Synchronization.
• Good understanding of routing and transport protocols (BGP, OSPF, IS-IS, MPLS, etc.).
• Troubleshooting skills.
• Analytical thinker & solution-oriented, resilient planning & implementation.

• B-Tech degree in Electrical or Electronic Engineering or IT-related degree.
• 3 - 5 years’ work experience in the telecoms industry specific to Transmission Assurance (Maintenance) and Transmission Systems.
• Minimum 5 years exposure in troubleshooting large IP/MPLS networks.
• CCNA in Routing and Switching essential, with CCNP advantageous.
• Experience with Symmetric, Nokia and application thereof.