24 Hour Flexi Sales Associate- Hemmingways (East London)

HomeChoice Holdings Limited; East London; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player is seeking a dynamic 24 Hour Flexi Sales Associate to join their team in East London. In this role, you will engage customers through product demonstrations, manage the entire customer journey, and ensure a seamless shopping experience. Your persuasive skills and positive attitude will be crucial in converting showroom visitors into loyal customers. This position offers the opportunity to thrive in a vibrant retail environment, where your contributions will directly impact customer satisfaction and sales success. If you are passionate about delivering exceptional service and enjoy working in a team-oriented setting, this role is perfect for you.

Qualifications

• Minimum 1 year experience in retail, preferably in homewares.
• Must be available to work shifts, weekends, and public holidays.

Responsibilities

• Convert showroom visitors into sales through product demonstrations.
• Manage the entire customer journey from account opening to order processing.
• Ensure accurate stock management and maintain a clean store environment.

Skills

Persuasive Skills

Communication Skills

Analytical Ability

Attention to Detail

Customer Service

Teamwork

Education

Grade 12 / Matric

Job description

Job title : 24 Hour Flexi Sales Associate- Hemmingways (East London)

Job Location : Eastern Cape, East London

Deadline : May 15, 2025

Description

• The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation. You will assess customer needs, understand pricing and offers, and highlight product features. Additionally, you will resolve customer queries and manage payments, refunds, and credits.

What you will love doing in this role

• Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
• Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
• Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
• Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
• Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
• Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
• Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
• Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
• Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.

Requirements

What you’ll need to do this role

• Grade 12 / Matric (Minimum Required)
• 1 year minimum experience in retail
• Must be available to work shifts, weekends, and public holidays.
• Working in the homewares retail industry would be advantageous.

What we will love about you

• We love your energy and positive attitude, bringing enthusiasm to every task.
• We love your persuasive skills, guiding others toward desired outcomes.
• We love your ability to work independently or within a team, adapting seamlessly.
• We love your excellent communication skills, building strong connections with others.
• We love your analytical ability and attention to detail, ensuring accuracy.
• We love your resilience and adaptability, thriving in dynamic situations.

Behaviors we love

• Wow my customer
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun