22.5 Swim Manager

Virgin Active South Africa (Pty) Ltd; Gauteng; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player is seeking a dynamic Swim Program Manager to lead a vibrant swim department. This role involves managing a comprehensive swim program, ensuring safety and quality standards, and driving member satisfaction. You'll recruit and train a passionate team while overseeing budget and performance targets. If you thrive in a customer-focused environment and possess strong leadership and administrative skills, this is the perfect opportunity for you to make a significant impact in a fun and engaging atmosphere. Join us in creating extraordinary swimming experiences for all ages!

Qualifications

• 1-2 years in a similar management role with a focus on swim programs.
• Experience as a swim instructor or coach for 2-3 years.

Responsibilities

• Manage and develop a comprehensive swim program for all ages.
• Handle administrative duties including revenue and budget management.
• Recruit and train team members to meet compliance standards.

Skills

Leadership

Customer Service

Budget Management

Communication

Problem Solving

Adaptability

Education

Matric Qualification

Recognized Swim Qualification

First Aid Level 1 and AED Qualification

Tools

Microsoft Office

Job description

Your Purpose

• To make exercise irresistible
• To be recognized as the premier brand for extraordinary swim experiences for all ages, driven by an exceptional value for money learn to swim program.

Your Duties and Responsibilities

• Manage a comprehensive swim program, including group and individual lessons for adults and children.
• Develop and enhance the swim program, including holiday activities.
• Promote the swim offering through marketing activities.
• Handle administrative duties such as revenue and budget management, with regular reporting.
• Manage swim instructors and oversee their performance.

People Management

• Recruit and select team members aligned with VASA values.
• Ensure staff meet training and compliance standards.
• Maintain safety and health standards among staff.
• Provide leadership, conduct performance reviews, and communicate effectively with the team.
• Ensure staff adhere to brand standards and are well-presented.
• Ensure staff are water-safe and provide necessary swim lessons to them.

Members

• Create and implement engaging lesson programs, ensuring approval before publishing.
• Ensure all lessons are conducted as scheduled and meet quality standards.
• Monitor attendance and adjust programs to meet member needs.
• Address member and instructor concerns promptly.
• Maintain a fun, lively atmosphere and participate in club activities.
• Stay informed about club facilities and activities to serve as a link between members and departments.
• Drive member satisfaction and retention efforts.
• Ensure pool safety and equipment maintenance.

Swim Department

• Manage and develop the department to meet and exceed targets.
• Oversee budget, staffing, and financial targets.
• Ensure proper payroll and maximize sales opportunities.

Ongoing Training and Job Requirements

• Complete annual training and refresher courses in First Aid/AED.
• Maintain a clear criminal record through police clearance checks.

Minimum Requirements

• Matric Qualification
• Recognized Swim Qualification (e.g., Swim SA)
• First aid level 1 and AED Qualification
• Police Clearance Certificate
• Pro-active HOD training
• 1-2 years in a similar management role
• 2-3 years as a swim instructor or coach
• Experience in customer-focused environments
• Administrative skills and proficiency in Microsoft Office
• Financial acumen

Preferred Qualities

• Adaptability, curiosity, motivation, and a growth mindset
• Independent working ability, trustworthiness, and decision-making skills
• Action-oriented, analytical, and problem-solving skills
• Experience as a Duty or Service Manager
• Knowledge of swim safety and teaching developments
• Ability to meet KPIs, sales, and budget targets
• Customer Relationship Management experience

Additional Desirable Attributes

• Wellness knowledge, decisiveness, agility, and collaboration
• High interpersonal skills and people management abilities
• Basic childcare knowledge