2 X Client Relations Consultant : Pinetown

Rentokil Pest Control South Africa; East London; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player seeks a dynamic Client Relations Consultant to enhance customer retention and drive portfolio growth. This role is pivotal in maintaining relationships with existing clients and identifying new opportunities. You will be responsible for achieving key performance indicators while ensuring high levels of customer satisfaction. If you are proactive, resilient, and possess excellent communication skills, this position offers a great opportunity to make a significant impact in a supportive environment. Join a team that values integrity and fosters professional growth.

Qualifications

• Minimum 12-24 months proven experience in a similar role.
• Business-to-business sales experience through external meetings.

Responsibilities

• Achieve retention and growth targets, and meet annual KPIs.
• Build and maintain professional relationships with existing clients.
• Manage price adjustments and negotiate MPI with clients.

Skills

Tenacity and resilience

Customer service and relationship building

Problem-solving and solution orientation

Effective verbal and written communication

Organizational and planning skills

Education

Matric

Tertiary qualification

Job description

2 X Client Relations Consultant : Pinetown

Location: Pinetown, KwaZulu-Natal, South Africa

Employment Type: Full-time

The purpose of a Customer Relations Consultant is to protect the Region and Company's revenue from risks of loss or reduction of the portfolio.

The role involves representing the Region and Company to existing customers to retain business, while actively seeking opportunities for portfolio growth.

Key Responsibilities:

1. Achieve retention and growth targets, and meet annual KPIs.
2. Build and maintain professional relationships with existing clients to encourage retention, utilizing regional support as needed.
3. Develop relationships with operations to ensure good retention and growth rates on the allocated portfolio.
4. Maintain accurate and updated surveys and service profiles.
5. Complete and update site risk assessments, informing the Operations team of any changes.
6. Manage price adjustments and negotiate MPI with clients.
7. Develop secondary decision-makers within the client's business.
8. Maintain relationships with customer stakeholders and RISA responsible parties.
9. Keep comprehensive records of all customer activities.
10. Conduct and record account reviews using the account review system.
11. Track risks and growth opportunities on Master Losses and CRC tracker.
12. Attend branch and sales meetings as required.
13. Support and resolve risk and opportunity-related disputes.
14. Assist with account-related issues and customer relationship training.
15. Minimize risks for allocated customers and focus on cross-divisional sales opportunities.
16. Complete a specified percentage of account reviews annually.
17. Manage tickets according to KPIs and timelines.

Skills & Competencies:

• Tenacity and resilience
• Initiative and proactivity
• Integrity and reliability
• High energy and action orientation
• Goal setting and achievement
• Customer service and relationship building
• Problem-solving and solution orientation
• Lateral thinking
• Organizational and planning skills
• Effective verbal and written communication
• Awareness of competitor activity
• Ability to interact at all client levels
• Health & Safety awareness
• Leadership and supervision capabilities

Essential Skills:

• Valid driver's license
• Numerical acumen

Qualifications & Experience:

• Matric
• Tertiary qualification (advantage)
• Business-to-business sales experience through external meetings
• Minimum 12-24 months proven experience in a similar role
• Customer care and retention skills
• Sales experience in the Service Industry