1x SPA Receptionist / Front Desk Coordinator URGENTLY needed by a busy Spa in PRETORIA EAST

1x SPA Receptionist / Front Desk Coordinator URGENTLY needed by a busy Spa in PRETORIA EAST

POSITION INFO :

Pretoria based candidates only)

We are looking for a full-time Spa Receptionist who is passionate about customer service & enjoys working as part of a team in a busy & exciting environment.

REQUIREMENTS :

1. AT LEAST have 1-2 years of working experience in a busy Spa / Hotel or similar environment as a Receptionist / Front Desk Coordinator.
2. MUST be well organized & professional.
3. MUST be able to perform well under pressure & enjoy working in fast-paced & busy environment.
4. MUST be Computer Literate with excellent Administration skills.
5. EXPERIENCE doing Cash-ups and working with Salon / Hotel POS & booking systems is key.
6. EXPERIENCE with ZENOTI.
7. A background in Beauty or good knowledge of the industry will be an ADVANTAGE.
8. Excellent verbal & literate communication & problem-solving skills.
9. MUST be able to communicate both in English & Afrikaans.
10. Candidate must have a strong customer focus with a passion for Sales and be willing to work retail hours.
11. PRODUCT KNOWLEDGE on any of the following brands will be beneficial : ZO Skin Health, Mesoestetic, Optiphi, Nassif MD, Dr. Schrammek, Youth Lab, Kalahari, Colorescience, or Heliocare.

Key Responsibilities :

1. Ensure clients are happy when they leave the salon.
2. Ensure all clients are offered refreshments & assist at the bar where necessary.
3. Assist with the overflow of treatments & stand in for therapists while on leave / sick leave or during periods of staff shortage.
4. Inform the owner and Salon Manager of ALL client complaints.