1st Line Technical Support Engineer

Capital Edge Recruitment; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A growing Managed Service Provider in Cape Town is looking for a 1st Line Technical Support Engineer to provide exceptional client support. This role offers the opportunity to gain hands-on experience across various technologies and work with skilled engineers in a collaborative environment focused on career growth.

Benefits

Career development opportunities

Exposure to a broad tech stack

Collaborative team environment

Qualifications

• 1-2 years of experience in technical support.
• Familiarity with Microsoft technologies and basic networking.
• Good communication and problem-solving skills.

Responsibilities

• Provide first line support to clients via email, phone, and remote tools.
• Troubleshoot hardware, software, and network issues.
• Document IT systems and solutions.

Skills

Windows 10/11

Microsoft Server

Office 365

Active Directory

Basic networking

Tools

Bitdefender

Veeam

Job description

1st Line Technical Support Engineer – Cape Town.

Are you a technically curious, service-driven IT professional looking to grow your career? A growing Managed Service Provider (MSP) in Cape Town with a reputation for excellence, is currently looking to hire a 1st Line Technical Support Engineer to join their team.

This is a fantastic opportunity to gain hands-on experience across a wide range of technologies, work alongside highly skilled engineers, and build your career in a supportive, growth-focused environment.

What You’ll Do:

• Provide 1st line support to a global client base via email, phone, and remote tools
• Troubleshoot and resolve hardware, software, and network issues
• Support Microsoft technologies, both cloud and on-premise
• Collaborate with senior engineers on more complex incidents and project work
• Document IT systems and solutions, including network diagrams and processes
• Occasionally visit client sites in South Africa for on-site support and implementation
• Deliver high-quality, client-focused service with professionalism and attention to detail

What You’ll Bring:

Experience (1–2 years) with:

• Windows 10/11
• Microsoft Server (2016, 2019, 2022)
• Office 365, Exchange, OneDrive
• Active Directory, Group Policy, DHCP, DNS
• Basic networking (VLANs, IP routing), wireless networking
• SIP/IP telephony
• Enterprise antivirus (Bitdefender preferred)
• Backup solutions (e.g., Veeam, MSP360, LiveVault)
• Troubleshooting third-party apps and systems

Nice-to-Haves:

• Microsoft, SonicWALL, or HP Networking certifications
• Knowledge of SharePoint, firewalls, and IT security best practices
• Exposure to virtualization (Hyper-V, VMware, vSphere)

You Are:

• A confident communicator with a customer-first attitude
• Well-organized and calm under pressure
• Detail-oriented, with strong time management skills
• Proactive, adaptable, and a natural problem-solver
• Comfortable working independently and collaborating within a team
• Willing to step outside your job scope when needed

What You’ll Get:

• Work with a collaborative, high-performing technical team
• Career development and growth opportunities
• Exposure to a broad tech stack and hands-on learning
• A culture that values initiative, learning, and technical curiosity