1St Line Support / Helpdesk Engineer

Uptime - MSP Operations, Delivered.; Cape Town; On-site; ZAR 150,000 - 250,000; Full time

Job summary

A growing managed service provider is looking for a dedicated 1st line engineer to join their team in Cape Town. In this role, you will manage and troubleshoot technical issues for clients, focusing on providing exceptional support. If you have a background in IT helpdesk or MSP, along with strong communication and analytical skills, we want to hear from you!

Qualifications

• MSP experience or IT Helpdesk/remote support background preferred.
• Strong English language skills required.

Responsibilities

• Deliver 1st line IT support services to customer base.
• Troubleshoot technical issues including printers and various customer applications.
• Escalate issues requiring senior resources to appropriate engineers.

Skills

Troubleshooting

Analytical skills

Communication

Technical support

Tools

Windows 10

Office 365

Microsoft Office

Windows Server 2016

Windows Server 2019

Job description

As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical support.

MSP experience would be a bonus, if not, an IT Helpdesk / remote support background is a big plus. Strong English language skills are a must.

We have roles available supporting both US and UK partners.

What will I get up to day to day?

You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer.

Your everyday focus will include :

• Troubleshooting a range of technical issues experienced by our clients, including the following technologies :

Windows 10.

• Office 365.
• Microsoft Office.
• Printers and Scanners.
• Various customer applications.
• Knowledge of Windows Server 2016, 2019.
• Identifying and escalating higher-level issues to a senior engineer.
• Being a people person, delivering support in a friendly and positive manner.
• Great communication skills, both verbally and in writing will be expected.