1st Line Software Support Consultant

CodeConnect Staffing (Pty) Ltd; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A technology staffing firm is looking for an enthusiastic 1st Line Software Support Consultant to provide application support to clients in the legal sector. This entry-level role is perfect for candidates with 1–2 years of experience in software support. Responsibilities include software troubleshooting, client assistance, and service quality improvement. Candidates should have strong communication and analytical skills. The position is full-time and on-site, offering a salary between R15 000 and R25 000 per month.

Qualifications

• 1–2 years in software/application support role (not general IT helpdesk).
• Experience using SQL for support and troubleshooting.
• Exposure to bookkeeping/accounting/finance systems.

Responsibilities

• Provide 1st line support for software applications.
• Log, track, and troubleshoot support cases.
• Assist clients in resolving application-related issues.
• Conduct testing of new software versions.

Skills

Excellent written and verbal communication skills

Analytical thinking

Detail-oriented

Proactive customer focus

Time management

Education

Matric

Tertiary IT qualification

Tools

SQL

Job description

Job Specifics

Are you an enthusiastic, customer-focused professional with a passion for software support and a talent for solving technical challenges? We are seeking a 1st Line Software Support Consultant to join our client and provide application support services to clients in the legal sector.

This is an entry-level/junior role, ideal for candidates with 1–2 years’ experience in software support who are eager to grow their career in a dynamic environment.

• On-site
• Full-time, Permanent
• Salary: R15 000 to R25 000 per month

About the Client

Our client specializes in delivering innovative software solutions that streamline business operations within professional industries. With a focus on simplifying complex workflows, they provide tools that empower businesses to manage their financial, operational, and client-facing processes more efficiently.

Key Responsibilities

• Provide 1st line support for software applications, responding to and resolving customer queries.
• Log, track, and troubleshoot support cases, ensuring timely resolution.
• Use SQL to query and investigate issues within supported applications.
• Assist clients in resolving application-related issues, particularly those connected to accounting and finance workflows.
• Conduct testing of new software versions and updates.
• Contribute to initiatives that improve service quality and reduce repeat support queries.

Soft Skills and Attributes

• Excellent written and verbal communication skills.
• Analytical, detail-oriented, and technology-driven.
• Proactive and customer-focused, with the ability to manage multiple tasks effectively.
• Strong self-management and time management skills.

Qualifications and Experience

• Education:
  • Matric (essential); a tertiary IT qualification is advantageous.
• Experience:
  • 1–2 years in a software/application support role (not general IT helpdesk).
  • Experience using SQL for support and troubleshooting.
  • Exposure to bookkeeping/accounting/finance systems is beneficial.
  • Knowledge of legal business processes or legal practice management software (e.g., Winlaw, Practice Manager) is an advantage but not essential.