1st Line Risk Oversight Manager
Locations: Johannesburg - South Africa
Type: Full time
Posted on: 30+ Days Ago
Job Requisition ID: REQ-Role
Role Description
The Operational Risk & Control Manager is responsible for leading the application and development of the Risk Event process, acting as the primary escalation point for all FNZ clients regarding Operational Risk matters, and supporting the Operational Risk Director.
Specific Role Responsibilities
- Drive the use of the Firm's designated risk system as the sole repository for Risk Event Information.
- Identify and swiftly remediate key person dependencies.
- Support the first line of defence with risk-related queries, including business continuity, RCSA, Control Testing, Operational Resilience, and Financial Crime.
- Ensure timely delivery of quality, accurate Risk Events to clients, with appropriate regulatory impact assessment.
- Provide quality Risk Event MI to all business levels, from first line to Governance Committees and Board reporting.
- Manage daily team controls, perform trend analysis, and follow up on trends, timeliness, and quality with business areas.
- Assist in driving quality action plans, ensuring ownership, oversight, and escalation to mitigate risk exposure.
- Improve audit governance processes, review and revise as needed, and communicate developments.
- Attend client meetings and resolve actions within agreed timescales, responding promptly to queries.
- Develop and deliver risk-related training, focusing on Risk Event reporting quality and timeliness, and develop the Operational Risk & Control Analysts through coaching.
- Manage team performance, address issues promptly to prevent client or operational impact.
Additional Responsibilities
- Develop the Operational Risk & Control Team to ensure value and assurance delivery.
- Lead the evolution of the FNZ Risk Event process for efficiency and accuracy.
- Promote a risk-aware culture within FNZ 1st line.
- Innovate and improve processes proactively.
- Build strong relationships with internal stakeholders and clients.
- Stay informed of sector-wide developments.
- Undertake other duties as assigned by the Operational Risk Director.
- Complete all mandatory training on time.
- Encourage openness and ethical decision-making within the team.
Experience Required
- Proven track record of process, control, and efficiency improvements at team management level.
- Experience managing teams under tight deadlines and client deliverables.
- Extensive operational risk & control experience within Wealth Management/Platform industry.
- Knowledge of the Risk Event Process and oversight functions.
- Client relationship management experience.
- Understanding of UK financial services regulation, including CASS Sourcebook.
- Full IOC qualification.
- Strong written and verbal communication skills, with the ability to influence.
- Effective communication at various levels within regulated environments.
- Numerate, literate, punctual, deadline-driven, strategic, analytical, and detail-oriented.
- Strong negotiation skills and leadership qualities.
- Technical knowledge in product lifecycle, market risk solutions, fixed income, credit risk, and attributions.
- Professional, diplomatic, and objective management style.
- Ability to understand complex regulations, guidelines, insurance products, and financial legislation.
About FNZ
FNZ is dedicated to opening up wealth for everyone, everywhere, enabling investments in their future. We offer a global, end-to-end wealth management platform that combines modern technology with business and investment operations within a regulated financial environment. We partner with over 200 financial institutions and 12 wealth managers, managing US$1.5 trillion in assets, helping over 20 million people across all wealth segments to invest in their future.