1st Line Audit Support (Agent) – South Africa

Wns; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Night shift allowance

Transport for evening shifts

Job summary

WNS South Africa invites applications for a daily audit role focused on BPM workflows to meet KPIs in productivity and accuracy. You will validate transactions, edit logs, and ensure compliance with data protection laws, while communicating clearly with the team.

This US-hours role features rotational night shifts with a night shift allowance, and transport provided for late shifts. Join a global BPM leader delivering services to 400+ clients across sectors.

Qualifications

• 6–12 months experience with BPM, customer service or back-office operations.
• Good verbal and written communication in English.
• Understands how their work relates to others on the team.
• Ability to complete multi-step assignments.
• Basic computer skills.

Responsibilities

• Conduct manual audits, validate entries and edit transaction logs.
• Attend or make calls to validate information.
• Ensure quick, efficient and accurate turnaround.
• Ensure all actions comply with data protection laws.
• Create email and text templates for common scenarios.
• Logged transactions count toward the target.
• Additional auditing to track high-volume or falsified activity.

Skills

BPM

Customer Service

Back Office

Basic computer skills

Job description

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community

Job Description

To conduct audits on a daily basis and assigned workflows in order to meet defined KPIs (productivity and accuracy)

Key Responsibilities:

• Conducting manual audit, validate questionable entries & edit transaction log.
• Require to attend/make a call to validate.
• Ensure quick, efficient and accurate turnaround
• Ensure all actions comply with all data protection legislations
• Email and Text Templates can be created to address each potential scenario
• Once a transaction is logged, it will count towards transaction target
• Additional auditing will be required to track partners with a higher than average (normal) volume of canceled transactions and/or increased/falsified EOM logging additional information

Qualifications

• 6 -12 months experience with BPM/Customer Service/Back Office Operations
• Good communication skills (verbal and written) - English
• Understands how one's work relates to or coordinates with the work of others within the team
• Ability to complete multi-step assignments
• Basic computer skills

Additional Information

• Working Hours:
• US Working hours. (Rotational shifts)
• Night shift Allowance dependent on shift rotations.
• Transport for every shift starting/ending after 7PM.