1st Housekeeper

Waitre d' Recruitment (Pty)Ltd; Cape Town; On-site; ZAR 532,000 - 888,000; Full time

Job summary

A leading global cruise line is seeking an experienced 1st Housekeeper to assist in managing the housekeeping department. The ideal candidate has a minimum of 2 years in a similar role within a 5-star environment and is fluent in English. Responsibilities include supervising staff, ensuring cleanliness, and maintaining high guest service standards. Competitive salary paid in USD with excellent benefits are offered.

Benefits

Work for a leading global cruise line

Competitive salary paid in USD

Excellent benefits

Qualifications

• Minimum 2 years experience as a 1st Housekeeper or similar in a 5-star environment.
• Fluent in English with excellent communication skills.
• Experience in managing multicultural teams.

Responsibilities

• Manage daily activities of the housekeeping staff.
• Conduct performance appraisals and manage disciplinary actions.
• Ensure high standards of guest service and cleanliness.

Skills

Team leadership

Attention to detail

Guest service orientation

Communication skills

Job description

VIKING OCEAN CRUISES

PURPOSE OF POSITION

• The 1st Housekeeper assists the Executive Housekeeper in the efficient and safe organization and operation of the housekeeping department.
• Provide support and cover for the Executive Housekeeper during absence.

Your Responsibilities

• Manage daily activities of the Assistant Chief Housekeepers and housekeeping staff.
• Prepare and revise work schedules for approval by the Executive Housekeeper.
• Monitor performance, enforce standards, and ensure quality compliance.
• Conduct performance appraisals and manage disciplinary procedures in collaboration with the Executive Housekeeper.
• Maintain communication with the Executive Housekeeper and act as liaison with the team.
• Support team development, cover managerial shortages, and organize luggage handling.
• Coordinate technical issue resolutions and ensure inventory and supplies are maintained.
• Prepare reports, logs, and checklists, ensuring accuracy and compliance.
• Inspect guest areas and ensure safety and cleanliness standards are met.
• Lead and support a multicultural team, fostering satisfaction and retention.
• Conduct daily team meetings and provide feedback and updates.
• Ensure high standards of guest service, hygiene, and cleanliness.
• Provide leadership, conduct reviews, and ensure compliance with safety and maritime regulations.
• Maintain personal and team grooming standards and secure property.
• Adapt to various working hours, work under pressure, and uphold a positive attitude.
• Ensure team knowledge of itinerary and shipboard activities.
• Contribute to KPI goals and participate in safety, health, and security training and inspections.

YOUR PROFILE

• Minimum 2 years experience as a 1st Housekeeper or similar in a 5-star hospitality environment, with ship operation experience of over 500 staterooms; leadership experience in a multicultural team required.
• Fluent in English with excellent communication skills; additional languages are advantageous.
• Guest-focused, professional, with a keen eye for cleanliness and detail; strong motivational and coaching skills.

Benefits

• Work for a leading global cruise line
• Competitive salary paid in USD
• Excellent benefits

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