1872 - Risk Co-Ordinator_Support

Ctrack; Gauteng; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player is seeking a dedicated Risk Co-Ordinator Support Agent to join their 24/7 Recovery Operations team. This role involves critical risk management tasks, including the recovery of stolen vehicles and collaboration with local law enforcement. The ideal candidate will demonstrate strong communication and problem-solving skills while providing exceptional customer service. Flexibility to work shifts, including weekends and holidays, is essential. This position offers a dynamic work environment where your contributions directly impact the safety and security of clients' assets.

Qualifications

• Minimum Matric or equivalent required.
• Prior experience in customer service preferred.

Responsibilities

• Handling alarms and tracking requests from SAPS.
• Updating clients on recovery progress and compiling reports.

Skills

Communication Skills

Problem-Solving Skills

Customer Service Skills

Analytical Skills

Attention to Detail

Time Management

Education

Matric or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

We are hiring a Risk Co-Ordinator Support Agent

This position is responsible for risk management, including recoveries of stolen and hijacked vehicles, and liaising with local law enforcement and ground recovery teams.

This role will be part of the 24/7 Recovery Operations subdivision and will operate on a rotational shift basis.

Main job functions:

1. Handling alarms received according to the alarm procedure.
2. Tracking and positioning requests from SAPS and ground recovery teams.
3. Initiating recoveries on confirmed stolen and hijacked vehicles.
4. Liaising with SAPS and ground recovery teams regarding vehicle locations.
5. Retrieving all information related to stolen and hijacked vehicles.
6. Updating clients on the progress of recoveries.
7. Monitoring dormant units and escalating active cases.
8. Monitoring applications and dashboards.
9. Compiling daily, weekly, and monthly reports.
10. Capturing and updating information on all relevant platforms.
11. Completing investigations based on risk-defined KPIs.

Qualifications and experience:

• Minimum Matric or equivalent.
• Valid driver's license.
• Prior experience in customer service, preferably in a call or contact center environment.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Fluent in two languages, including English.
• Computer literacy.
• Flexibility to work shifts, including weekends and holidays, as required.

Skills required:

• Good written and verbal communication skills.
• Excellent problem-solving and analytical skills.
• Good decision-making abilities.
• Exceptional customer service and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to handle difficult customer situations with empathy and professionalism.
• Ability to multi-task, prioritize, and manage time effectively.