Towbook Spanish Towing Dispatchers

Global Pacific Support; Venezuela; A distancia; VES 3.237.000 - 4.857.000; Jornada completa

Descripción de la vacante

A leading dispatch service provider is seeking skilled Towing Dispatchers to manage towing services in Venezuela. The role involves handling customer calls, dispatching vehicles, and ensuring efficient service delivery. Candidates should possess strong communication skills and the ability to work under pressure. This position offers competitive salary, remote work options, and flexible scheduling.

Servicios

Competitive Salary

Remote Position

Schedule Flexibility

Formación

• Previous experience in dispatching, particularly in towing or roadside assistance.
• Strong verbal and written communication skills.
• Ability to work effectively in high-pressure situations.

Responsabilidades

• Handle incoming calls from customers in need of towing services.
• Input and manage customer information in the dispatch system.
• Dispatch tow trucks and monitor their status.

Conocimientos

Communication skills

Attention to detail

Ability to handle multiple tasks

Customer service skills

Herramientas

Dispatch software

Descripción del empleo

Overview

Global Pacific Support is looking for skilled and motivated individuals to join our team as Towing Dispatchers. As a Towing Dispatcher, you will play a vital role in managing and coordinating our towing services, ensuring that our customers receive prompt and high-quality assistance. The ideal candidate should have excellent communication skills, attention to detail, and the ability to thrive in a busy environment.

Responsibilities

• Handle incoming calls from customers in need of towing services and gather necessary information such as vehicle type, location, and service requirements
• Input and manage customer information in the dispatch system accurately and efficiently
• Dispatch tow trucks and service personnel to customer locations based on urgency and availability
• Monitor the status of tow trucks and provide updates to customers regarding expected arrival times
• Communicate clearly with towing staff to ensure that all service requests are executed smoothly and efficiently
• Maintain thorough records of all calls, dispatches, and customer interactions
• Address and resolve customer inquiries and concerns professionally
• Collaborate with team members to optimize operations and enhance customer satisfaction

Requirements

• Previous experience in dispatching, particularly in the towing or roadside assistance industry, is highly preferred
• Strong verbal and written communication skills
• Ability to handle multiple tasks simultaneously while maintaining attention to detail
• Proficiency in dispatch software and systems
• Capability to work in high-pressure situations and make quick, informed decisions
• Familiarity with local road networks and geography is an asset
• Flexibility to work in shifts, including nights, weekends, and holidays
• Commitment to excellent customer service and problem-solving skills
• Ability to work effectively as part of a team in a fast-paced environment

Benefits

Competitive Salary, Remote Position, Schedule Flexibility