Tier 2 IT Support Technician

Freelance Latin America; Maracaibo; A distancia; VES 120.000 - 450.000; Jornada completa

Descripción de la vacante

A growing company is seeking a skilled Tier 2 IT Support Technician to deliver exceptional client support in a fast-paced environment. Responsibilities include managing technical projects, providing Windows and Microsoft 365 support, and collaborating with teams to ensure client satisfaction. Ideal candidates will have solid experience and relevant certifications in IT support.

Servicios

Competitive pay in US Dollars

Different payment methods (Zelle, Face Bank, Binance)

You get paid every two weeks

Birthday and work anniversary celebrations

Weekly recreation dynamics

Formación

• 2+ years in a Tier 2 or equivalent IT support role.
• Solid experience with Windows Server and Microsoft Azure.
• Familiarity with ticketing systems and RMM tools, excellent communication skills.

Responsabilidades

• Own and execute technical project outlines from start to finish.
• Provide Tier 2 support for Windows Server environments and Microsoft 365.
• Troubleshoot escalated tickets and document all work in PSA systems.

Conocimientos

Windows Server administration

Microsoft 365

Azure

Windows 10/11 support

Intune device management

PowerShell scripting

API concepts

Client relationship management

Communication skills

Educación

CompTIA Network+

Microsoft Certified: Azure Fundamentals

Herramientas

Halo (ticketing system)

NinjaRMM (RMM tool)

Descripción del empleo

We are seeking a skilled and client-focused Tier 2 IT Support Technician to join our growing team. This role is ideal for someone who thrives in a fast-paced MSP environment, can independently manage technical projects, and communicates clearly with clients to ensure expectations, timelines, and deliverables are consistently met.

Responsibilities

• Own and execute technical project outlines from start to finish
• Provide Tier 2 support for Windows Server environments, Microsoft 365, Azure, and Windows 10/11 endpoints
• Configure and manage Intune for device enrollment and compliance
• Communicate effectively with clients to set expectations, provide updates, and confirm task completion
• Troubleshoot and resolve escalated tickets from Tier 1 support
• Document all work in our PSA (Halo) and RMM (NinjaRMM) systems
• Collaborate with internal teams to ensure smooth project delivery and client satisfaction
• Write and maintain PowerShell scripts for automation and system management
• Assist with API integrations and custom workflows where applicable
  
  

Requirements

• 2+ years of experience in a Tier 2 or equivalent IT support role
• Strong expertise in Windows Server administration
• Solid experience with Microsoft 365 and Azure setup and management
• Proficient in Windows 10/11 endpoint support
• Hands-on experience with Intune device management
• Familiarity with ticketing systems (Halo preferred) and RMM tools (NinjaRMM preferred)
• Excellent written and verbal communication skills
• Ability to manage multiple projects and client relationships simultaneously
• Working knowledge of PowerShell scripting and basic API concepts
• Previous experience in an MSP or client-facing IT services environment
• Relevant certifications such as CompTIA Network+, Microsoft Certified: Azure Fundamentals, or similar
• Exposure to project management tools and methodologies
  
  

Schedule: Monday to Friday 8:30 AM to 5 PM EST

Benefits

• Competitive pay in US Dollars
• You'll get to work with some amazing, respected business professionals
• We really value and encourage input from our team members
• We offer different payment methods (Zelle, Face Bank, Binance)
• You'll get paid every two weeks
• Birthday and work anniversary celebrations
• Alliances with many brands grant extra benefits to freelancers
• Weekly recreation dynamics that foster a healthy work environment