Tier 2 IT Support Technician

Freelance Latin America; Caracas; A distancia; USD 12.000 - 20.000; Jornada completa

Descripción de la vacante

A rapidly growing company is seeking a Tier 2 IT Support Technician who excels in a dynamic MSP environment. The ideal candidate will manage technical projects, deliver exceptional client support, and contribute to team success while working with advanced IT systems. This role offers competitive pay, supportive team dynamics, and multiple payment methods.

Servicios

Competitive pay in US Dollars

Work with respected business professionals

Valued input from team members

Multiple payment methods

Regular birthday and work anniversary celebrations

Alliances with brands for extra benefits

Weekly recreation activities

Formación

• 2+ years of experience in a Tier 2 or equivalent IT support role.
• Hands-on experience with Intune device management.
• Previous experience in an MSP or client-facing IT services environment.

Responsabilidades

• Own and execute technical project outlines from start to finish.
• Provide Tier 2 support for various platforms and troubleshoot escalated tickets.
• Collaborate with internal teams to ensure smooth project delivery.

Conocimientos

Windows Server administration

Microsoft 365 management

Azure setup and management

PowerShell scripting

Excellent communication skills

Educación

Relevant certifications such as CompTIA Network+, Microsoft Certified: Azure Fundamentals

Herramientas

PSA (Halo)

RMM (NinjaRMM)

Descripción del empleo

We are seeking a skilled and client-focused Tier 2 IT Support Technician to join our growing team. This role is ideal for someone who thrives in a fast-paced MSP environment, can independently manage technical projects, and communicates clearly with clients to ensure expectations, timelines, and deliverables are consistently met.

Responsibilities

• Own and execute technical project outlines from start to finish
• Provide Tier 2 support for Windows Server environments, Microsoft 365, Azure, and Windows 10/11 endpoints
• Configure and manage Intune for device enrollment and compliance
• Communicate effectively with clients to set expectations, provide updates, and confirm task completion
• Troubleshoot and resolve escalated tickets from Tier 1 support
• Document all work in our PSA (Halo) and RMM (NinjaRMM) systems
• Collaborate with internal teams to ensure smooth project delivery and client satisfaction
• Write and maintain PowerShell scripts for automation and system management
• Assist with API integrations and custom workflows where applicable
  
  

Requirements

• 2+ years of experience in a Tier 2 or equivalent IT support role
• Strong expertise in Windows Server administration
• Solid experience with Microsoft 365 and Azure setup and management
• Proficient in Windows 10/11 endpoint support
• Hands-on experience with Intune device management
• Familiarity with ticketing systems (Halo preferred) and RMM tools (NinjaRMM preferred)
• Excellent written and verbal communication skills
• Ability to manage multiple projects and client relationships simultaneously
• Working knowledge of PowerShell scripting and basic API concepts
• Previous experience in an MSP or client-facing IT services environment
• Relevant certifications such as CompTIA Network+, Microsoft Certified: Azure Fundamentals, or similar
• Exposure to project management tools and methodologies
  
  

Schedule: Monday to Friday 8:30 AM to 5 PM EST

Benefits

• Competitive pay in US Dollars
• You'll get to work with some amazing, respected business professionals
• We really value and encourage input from our team members
• We offer different payment methods (Zelle, Face Bank, Binance)
• You'll get paid every two weeks
• Birthday and work anniversary celebrations
• Alliances with many brands grant extra benefits to freelancers
• Weekly recreation dynamics that foster a healthy work environment