Service Technician Level 2

Freelance Latin America; Venezuela; A distancia; VES 120.000 - 450.000; Jornada completa

Descripción de la vacante

A technology freelance platform is seeking a Service Technician Level 2 in Venezuela to provide reliable IT support across desktops, servers, and networks. You will communicate directly with customers, troubleshoot technical issues, and ensure high-quality results. Candidates should have strong knowledge of Windows environments and backup technologies, along with excellent communication skills.

Servicios

Competitive pay in US Dollars

Flexible working hours

Weekly recreation activities

Birthday and work anniversary celebrations

Formación

• Experience in troubleshooting issues on Windows OS.
• Knowledge of Microsoft backup technologies.
• Strong communication skills, verbal and written.

Responsabilidades

• Provide reliable IT support across desktops, servers, and networks.
• Communicate with customers to keep them informed.
• Escalate service requests where needed.
• Log and complete timesheets on a regular basis.
• Work in virtual environments like Hyper-V or VMware.

Conocimientos

Active Directory

Backup technologies

Office 365 Administration

Windows 10/8/7 knowledge

Mobile device management

Microsoft Office skills

Communication skills

Descripción del empleo

Overview

We are seeking a Service Technician Level 2 to provide reliable IT support across desktops, servers, networks, and remote access solutions. This role involves direct communication with customers, hands-on troubleshooting, and escalation when needed. The ideal candidate brings practical experience with Windows environments, virtualization, backups, and user migrations.

Responsibilities

• Communicate with customers as needed, keeping them informed on incident progress, upcoming changes, or agreed outages
• Provide IT support on technical issues involving workstations, servers, tablets, printers, phones, networks, vendor-specific hardware, and software
• Deliver technical support at the network level, including WAN/LAN connectivity, routers, firewalls, and security
• Assist with remote access solutions, such as VPN and Terminal Services
• Escalate service requests requiring higher-level engineer support
• Accurately log and complete timesheets on a regular basis
• Troubleshoot Windows OS (10, 8, 7) desktops, including printer setup and connectivity issues
• Provide basic support for Microsoft Windows Servers (2008-2022)
• Work effectively in virtual environments such as Hyper-V or VMware
• Configure and maintain backup technologies, including Datto, Veeam, Symantec, and CloudBerry
• Diagnose and resolve WAN and LAN issues in a timely manner
• Support PC hardware repairs and replacements when needed
• Deploy and migrate users from old PCs to new PCs
• Collaborate with SME businesses to directly support and strengthen their IT infrastructure

Requirements

• Experience in Active Directory (creation of account, password reset, account unlock, domain trust issues etc)
• Sound knowledge of Backup technologies
• Experience with Office 365 Administration (user/mailbox creation, out of office, email delegation, email forwarding etc..)
• Strong desktop knowledge, Windows 10, 8 and 7
• Experience with mobile device management
• Strong Microsoft Office Skills
• Great Verbal and Written communication skills

Helpful but not required Certifications

• Microsoft Certified Desktop Support Technician (MCDST)
• Microsoft Certified Technology Specialist (MCTS)
• Microsoft Certified IT Professional (MCITP)

Schedule

Monday through Friday. 8AM to 5PM (CST)

Benefits

• Competitive pay in US Dollars
• You\'ll get to work with some amazing, respected business professionals
• We really value and encourage input from our team members
• We offer different payment methods (Zelle, Face Bank, Binance)
• You\'ll get paid every two weeks
• Birthday and work anniversary celebrations
• Alliances with many brands grant extra benefits to freelancers
• Weekly recreation dynamics that foster a healthy work environment

Before You Apply, Please Read

At Freelance Latin America, we\'re excited to connect you with meaningful remote opportunities. However, we want to be clear:

These are professional roles with set schedules defined by the client. Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

You will be part of the client\'s team. You\'ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

KPIs and goals matter. Your performance will be measured to ensure alignment with client expectations and project objectives.

Training may be required. You might need to complete training to fully understand your role, tools, and client processes.

Commitment and responsibility are essential. We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

Ready to grow your career with us? Apply only if you are ready to commit, learn, and take ownership of your role.