Virtual Assistant (Remote)

Valatam; Caracas; A distancia; VES 120.000 - 450.000; Jornada completa

Descripción de la vacante

Join a dynamic and growth-oriented remote team dedicated to exceptional service in a supportive environment. As a Bilingual Administrative Virtual Assistant, you will engage in various tasks, including administrative duties, customer service, and operations support. This role is perfect for someone who thrives in a structured setting and values clear processes. With a commitment to excellence and a positive attitude, you'll contribute significantly to our clients' success. Enjoy the flexibility of remote work while being part of a vibrant team culture that celebrates achievements and offers numerous benefits. If you're ready to make a difference, this opportunity is for you!

Servicios

Paid time off for federal holidays

Monthly stipend for medical insurance

Birthday/Anniversary bonuses

Gym/Wellness allowance

Unlimited online fitness classes

Invites to annual parties

Formación

• Fluent in English (C1/C2) and Spanish, with strong administrative experience.
• Proficient in customer service and organizational tasks.

Responsabilidades

• Perform administrative tasks like document creation and data entry.
• Handle customer service inquiries via email and phone.

Conocimientos

Bilingual (English and Spanish)

Administrative skills

Customer service skills

Organizational skills

Communication skills

Educación

College degree (or soon to graduate)

Herramientas

Laptop/Desktop with 8GB RAM

Headset

Smartphone

Descripción del empleo

We're seeking Bilingual Administrative Virtual Assistants (Remote)

People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua

Work Schedule: Monday-Friday, 9 am - 5 pm EST

Language: Fluent written and spoken English (C1/C2)

Only resumes in English will be considered!

ABOUT US

At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:

• ACTION - You have an action bias. You get things done, fast.
• CARE - You take pleasure in helping others and doing things the right way.
• OUTSTANDING - You have the highest standards and run things like a well-oiled machine.
• DEPENDABLE - If someone asks you to do something, they KNOW it will get done.
• ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day.

THE ROLE

You’ll have success here if you value clear processes and feel qualified to do the following:

• Administrative tasks - document creation, online filing, data entry, and maintenance.
• Customer service tasks - answering emails, support tickets, and phone calls.
• Operations tasks - varied depending on the industry of your client placement.
• Assistant tasks - scheduling, calendar management, emailing, online research, note-taking, etc.

Our projects could include only some of the functions listed, as well as additional ones not listed here.

Minimum Requirements:

• C1/C2 English and Spanish writing and speaking skills.
• At least 1 year of experience in administrative roles, preferably remote.
• Graduated (or soon to graduate) with a college degree.
• A quiet home office with a desk and office chair.
• Stable internet with at least 10 MBPS download & 2 MBPS upload speed.
• A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone.
• Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)

Compensation:

• Entry-level payment rates: $4/hr (approx $640-740/month).
• Ongoing pay increments at each work anniversary.
• Discretionary client bonuses (over 80% of our clients award significant end-of-year bonuses to their team members).

Benefits:

• 7 US federal holidays as paid time off
• 4 days paid time off (over 65% of our clients provide even more PTO days).
• Monthly stipend for medical insurance (after an induction period).
• Birthday/Anniversary bonuses.
• Gym/Wellness allowance.
• Unlimited online fitness classes with our online personal training partner.
• Invites to our annual Christmas parties and other in-person or online gatherings.

IMPORTANT

We would like to inform you that during the first four months of employment, it is critical that candidates are available to work from the countries listed above and without any travel commitments. This is to ensure a smooth onboarding process and to allow new hires to fully focus on their roles and responsibilities.

If you have a trip already planned within the next four months, we kindly request that you apply for our positions after returning from your trip. We appreciate your understanding and look forward to considering your application once you are available to commit to the role.