Customer Support Specialist

ApproveMe.com; Silla de Caracas; A distancia; VES 3.902.000 - 7.805.000; Jornada completa

Descripción de la vacante

An innovative startup is on the lookout for a dynamic Customer Support representative, also known as a Happiness Engineer, to join their remote team. This role is vital for maintaining customer satisfaction and ensuring users get the most out of the WP E-Signature plugin. Ideal candidates are organized, detail-oriented, and possess strong communication skills, with a passion for helping others. Join a vibrant team spread across the globe, where you can work from the comfort of your home while engaging with users and solving meaningful challenges. If you are a self-starter with a love for WordPress, this is the perfect opportunity for you!

Servicios

Competitive Local Salary

Work from Home

Software and Course Reimbursement

Challenging Problem Solving

Custom Branded Laptop at Anniversary

Collaborative Work Environment

Formación

• You must have prior WordPress experience and understand plugins.
• Excellent communication and organizational skills are essential.

Responsabilidades

• Act as a bridge between users and the company, handling support inquiries.
• Assist users with the WP E-Signature plugin and troubleshooting.

Conocimientos

Customer Support

Communication Skills

Research Skills

Problem-Solving

WordPress Experience

Organizational Skills

Initiative

Detail-Oriented

Curiosity and Desire to Learn

Educación

High School Diploma

Experience in Customer Service

Herramientas

Google Sheets

WordPress

Descripción del empleo

Your dream job! Customer Support at fun WordPress Startup

Do you dream of working for a startup that will help millions of people?

Do you have the heart of a teacher?

As a Customer Support (also known as “Happiness Engineer”), you will be responsible for keeping the wheels of a growing startup turning!

To love this role, here’s the type of person you are:

• You’re a Google spreadsheet wizard.
• You’re amazing at following directions.
• You’re passionate about research and helping people.
• You’re incredibly organized and detailed.
• You’re positive and enjoy making another person’s day.
• You’re an excellent communicator who makes sure nothing slips through the cracks.
• You’re a self-starter who loves taking initiative and seeing things through to completion.
• You have the curiosity and desire to learn and grow your skills.
• You take pride in the quality and craftsmanship of your work rather than just doing it to get it done.
• You have prior WordPress experience and understand how plugins work, plugin and theme troubleshooting, etc.
• You are a linguistic legend with a command of the English language so strong it would make Shakespeare bow down in awe.

WHAT YOU WILL DO

You are the bridge between ApproveMe.com and our users. You are responsible for sales questions, general technical support, helping our users get to know the ins and outs of ApproveMe.com’s WP E-Signature plugin, and facilitating other tasks that are billing, user, or site-related.

Full Time or Part Time, we're searching for individual freelance contractors that are available for both. Our support team is a critical component of our organization... that is on the front-lines engaging with customers and potential customers each and every day.

We're searching for individuals who are long-time WordPress users who additionally know how to get their hands dirty when it comes to basic troubleshooting WordPress sites, and of course creating and customizing WordPress plugins and themes (bonus).

Self-starters that are independent, have incredible people skills, and are fluent in English are a requirement. Bar-tending or restaurant experience = bonus points. They make great support agents!

WHAT WE OFFER

• Competitive Local Salary.
• Work from your home. We’re spread out all over the world – the United States, Ireland, Bangladesh, India, Indonesia and more.
• We happily provide or reimburse software you’ll need as well as books or courses that promote continued learning.
• We give you the opportunity to solve challenging and meaningful problems that make a difference.
• Custom branded laptop at your five-year anniversary.
• Ability to work with some of the best people in the business through frequent, if not daily, interactions.
• And in case you were wondering: no politics, no b.s., and no jerks.

LOCATION

This is a remote position - our team is spread around the globe! Our home base is in Arizona, USA, so company operating hours are Monday - Friday, 8 am - 5 pm MST (UTC -7). While full coverage is not a requirement, you must be available during a portion of the day. If we need to sync up in real-time before you work on your project/tasks.

REQUIREMENTS

• Personal Computer with (reliable) Internet Access
• Availability to participate in (bi-weekly) audio/video meetings between the hours 8 am - 5 pm PST
• Available for 40+ hours per week (this is a full-time position)

HOW TO APPLY

If all of this sounds interesting, then please submit your application!

Please Clearly Include The Following In Your Cover Letter

Tell us a bit about yourself and why you should be considered. Include any details about your experience, qualifications, personality, etc. that are relevant to the job posting.

We won’t be able to individually respond to all applications, but if we feel you’re a strong match, someone will be in touch shortly. Qualified candidates may be asked to complete a test assignment.

Thanks and we look forward to hearing from you!

—-----—-----

ABOUT APPROVEME.COM

ApproveMe.com is a startup located in Phoenix, AZ. Our product WPESign transforms a WordPress powered website into a legally binding, court recognized document signing application. We’ve been collaborating with some of the most successful designers and startups founders in the world to create a new product that will literally change how the electronic signature industry approaches signing documents forever.

APPLY FOR THIS POSITION