Customer Success Manager

Optmyzr; Caracas; Híbrido; VES 10.169.000 - 15.254.000; Jornada completa

Descripción de la vacante

Optmyzr in Caracas, Venezuela is seeking a customer-focused Account Executive to own accounts, drive product adoption, renewals, and expansion. You will monitor health, manage churn risk, and strengthen relationships across multiple channels.

You will gather clear customer feedback for Product and Engineering, helping customers integrate Optmyzr into their workflows and stay up to date with new features. The role emphasizes onboarding sessions, trainings, and regular check-ins to ensure

Formación

• Undergraduate degree in any discipline.
• 1 to 3 years of full-time work experience in a B2B SaaS company, in a customer-facing role.
• Full professional proficiency in written and spoken English.
• Able to solve problems and work under pressure.
• Smart and scrappy. Able to figure things out on your own.
• Passionate about making customers happy and successful.
• Driven and quick to take ownership of your work.
• Humble. You are willing to get into the details and open to feedback.
• Adaptable and resilient. Things change quickly in a fast-paced startup, and you can keep up.
• Growth-minded. You are eager to expand your skill set and you like to learn.
• Ready to take on real responsibility and work closely with your team.
• Nice to have: Comfort with CS platforms, support or ticketing tools, CRMs, and analytics dashboards, or similar tools from other companies.
• Nice to have: Exposure to PPC, paid search, Google Ads, digital marketing, or analytics platforms is a big plus.
• Nice to have: A second language such as Spanish, French, German or Portuguese given the regions we cover.

Responsabilidades

• Own a set of accounts and drive product adoption, renewal, and expansion.
• Monitor account health across your portfolio, act early on churn risk to protect existing revenue, and decide on the next steps to boost engagement.
• Build and maintain strong relationships with your accounts by engaging with them meaningfully across multiple channels.
• Be the voice of the customer and champion their interests internally.
• Work closely with Product and Engineering, bringing them clear customer feedback so we build what helps your accounts.
• Help customers fit Optmyzr into their workflow and stay current with new features through onboarding sessions, trainings, and regular check-ins.
• Keep your notes, account stages, and tasks up to date after any material interaction, so the next person always has the full picture.

Conocimientos

Customer-facing experience

English proficiency

Problem solving

Ownership mindset

Fast learner

Educación

Undergraduate degree

Herramientas

CS platforms

Support tools

CRM systems

Analytics dashboards

Descripción del empleo

• • An undergraduate degree in any discipline.
• • 1 to 3 years of full-time work experience in a B2B SaaS company, in a customer-facing role.
• • Full professional proficiency in written and spoken English.
• • Able to solve problems and work under pressure.
• • Smart and scrappy. Able to figure things out on your own.
• • Passionate about making customers happy and successful.
• • Driven and quick to take ownership of your work.
• • Humble. You are willing to get into the details and open to feedback.
• • Adaptable and resilient. Things change quickly in a fast-paced startup, and you can keep up.
• • Growth-minded. You are eager to expand your skill set and you like to learn.
• • Ready to take on real responsibility and work closely with your team.
• • Nice to have: Comfort with the kind of software we use day to day, such as CS platforms, support or ticketing tools, CRMs, and analytics dashboards, or similar tools from other companies. What matters most is that you pick up new software quickly.
• • Nice to have: Exposure to PPC, paid search, Google Ads, digital marketing, or analytics platforms is a big plus. Our product lives in that world, so any background there gives you a head start. If you have none, you’ll learn with us.
• • Nice to have: A second language such as Spanish, French, German or Portuguese given the regions we cover.

Responsibilities

• • Own a set of accounts and drive product adoption, renewal, and expansion.
• • Monitor account health across your portfolio, act early on churn risk to protect existing revenue, and decide on the next steps to boost engagement.
• • Build and maintain strong relationships with your accounts by engaging with them meaningfully across multiple channels.
• • Be the voice of the customer and champion their interests internally.
• • Work closely with Product and Engineering, bringing them clear customer feedback so we build what helps your accounts.
• • Help customers fit Optmyzr into their workflow and stay current with new features through onboarding sessions, trainings, and regular check-ins.
• • Keep your notes, account stages, and tasks up to date after any material interaction, so the next person always has the full picture.

Why Optmyzr

Make a Real Impact Own customer relationships end-to-end, helping global businesses succeed while seeing the direct results of your work every day.

Fast-Growing SaaS Company Be part of a profitable, scaling B2B SaaS company where your ideas matter and your voice is heard from day one.

Work With Innovators Collaborate with engineers, product managers, and marketers building AI-powered tools that process billions of data points for smarter decisions.

Growth & Learning Expand your skills through hands-on customer interactions, product expertise, and exposure to cutting-edge SaaS practices.

Supportive, Fun Culture Join a global team that values trust, respect, and initiative—while keeping things open, collaborative, and informal.