Customer Service Representative

glaz-tech-industries; Santa Teresa del Tuy; Presencial; VES 24.953.000 - 30.848.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

401K Plan

Paid Vacation

Descripción de la vacante

Glaz-Tech Industries is seeking a dedicated Customer Service Representative for an in-person, 40-hour-per-week role at our Santa Teresa, NM location. You will handle customer calls, input orders, and work with a supervisor to ensure accurate information for customers and pickups.

The role requires strong computer skills, attention to detail, and good interpersonal abilities. Bi-lingual candidates are preferred; training on glass materials will be provided.

Formación

• Two years of Customer Service experience required.
• Must be 18 years or older.
• Bi-lingual preferred.
• Glass industry experience preferred.
• Authorized to work in the US.

Responsabilidades

• Answer customer calls and engage with customers to understand glass needs.
• Data-entry of customer orders and communication of order status.
• Use ordering system to place glass orders and track progress.
• Follow-up with customers on purchase status and inquiries.
• Potential to make sales calls to prospective and existing customers.
• Work with supervisor to provide accurate information to customers.

Conocimientos

Data entry

Customer service

Typing speed

Bi-lingual (preferred)

Interpersonal skills

Educación

High School Diploma or equivalent

Herramientas

Ordering system

CRM software

Microsoft Excel

Descripción del empleo

Position: Customer Service Representative

Location: 150 Industrial Rd., Santa Teresa, NM 88008

Department: Sales

Pay Rate: $14.00/hour (Depending on Experience) & Pay Rate Change

Schedule: Full time

Details:

• In-person, 40 hour a week position (8 Hour Shifts, 30 minute lunches)
  
• Data-Entry Based, Heavy Computer Use, Will Require Tape Measure Use
• Order Placement Supervision (Business to Business Relation - No Call Center Type Interactions)

What is Glaz-Tech Industries?

Glaz-Tech Industries is a wholesale manufacturer and supplier of residential, commercial, & specialty glass with locations across 7 states. We offer the broadest product line in the flat glass industry including low-e products, laminated glass, tempered safety glass, tinted glass, reflective glass, and specializes in the manufacture of thermal efficient insulated glass units (Dual Pane Units).

Why Glaz-Tech Industries?

• Competitive Pay with Annual Performance Reviews
• Health Insurance With Employer Contribution
• Medical, Dental, Vision and Disability Insurance
• Company Paid Life Insurance
• 401K Plan with Employer Contribution
• Paid Vacation and 6 Paid Holidays
• Company Paid Employee Discount Program

Summary

Glaz-Tech is looking for a Customer Service Representative. We are looking for a responsible, adaptable, detailed and self–driven individual. The job functions include receiving customer calls, data entry of customer’s orders, and working with supervisor to communicate the most accurate information to any customer inquiries or pick-ups.

The Customer Service Representative must possess strong customer service skills and professionalism as they will be working directly with Glaz-Tech customers over the phone and in person on a daily basis.

All potential applicants are subject to background checks and drug screens. After probationary period, health benefits will be available. Training on glass material will be provided.

Responsibilities may include:

• Answering customer calls and being engaged with customers to understand their glass needs
• Following-up with customers on the status of their purchase
• Learn and use the ordering system to place glass orders
• Potential to make sales calls to prospective and existing customers

Requirements:

• Must possess strong computer and typing abilities
• Strong interpersonal and customer service skills
• Accuracy and attention to detail

Minimum Qualifications:

• Must be 18 years or older
• High School Diploma or equivalent
• Authorized to work in the US
• 2 years of Customer Service Experience
• Bi-lingual (preferred)
• Experience in the Glass industry (preferred)

Be Prepared for an Interview- Please bring photo identification

Glaz-Tech Industries is an Equal Opportunity and E-Verify Employer. This position requires the successful completion of a criminal background check and/or drug screen

Job Type: Full time