Care Coordinator

Freelance Latin America; Maracaibo; Presencial; VES 450.000 - 675.000; Jornada completa

Descripción de la vacante

A remote service provider is seeking a Care Coordinator to manage client care. Responsibilities include client onboarding, staffing, and ensuring high-quality service. Ideal candidates should have strong organizational and communication skills and experience in healthcare coordination is preferred. Competitive pay in US dollars and a structured work schedule are offered.

Servicios

Competitive pay in US Dollars

Birthday and work anniversary celebrations

Weekly recreation dynamics

Opportunities for growth within the organization

Formación

• Adaptable to a fast-changing environment.
• Excellent communication skills—both verbal and written.
• Previous experience in healthcare coordination is preferred.

Responsabilidades

• Manage and coordinate all aspects of client care.
• Serve as primary liaison between assigned clients and the company.
• Ensure all client documentation is complete and compliant.

Conocimientos

Strong organizational skills

Proactive communication

Conflict resolution

Problem-solving abilities

Proficiency in Microsoft Office

Educación

Experience in client services

Healthcare coordination preferred

Descripción del empleo

The Care Coordinator is responsible for managing and coordinating all aspects of client care to ensure high-quality service delivery and client satisfaction. This includes overseeing onboarding, staffing, case compliance, and daily operational issues reporting directly to the Director of Care Coodination. The role requires strong organizational skills, proactive communication, and a commitment to ensuring that every client receives consistent, authorized care. The Coordinator serves as the ongoing primary point of contact for their assigned clients from case acceptance through long-term service retention.

Key Responsibilities

1. Client Onboarding

• Ensure all onboarding documentation is completed and admission agreements are signed before activating services.

2. Care Coordination and Staffing

• Manage, maintain, and optimize staffing schedules to fill 100% of authorized service hours.
• Respond promptly to aide call-outs, resignations, or client dissatisfaction to prevent service disruptions.
• Recruit new caregivers as needed to ensure coverage and prevent open shifts.
• Collaborate with vendors and third-party service providers to meet client care needs.

3. Client Case Management

• Keep client records current with updated demographics, preferences, care plans, and incident tracking.
• Process authorization updates and adjust staffing accordingly.
• Manage discharges with proper documentation and within compliance timelines.
• Ensure scheduling of caregiver shifts is accurate at all times, with correct times and assignments reflected in the system.
• Monitor and clear out prebilling daily to ensure all visits are verified and ready for timely invoicing and payroll processing.

4. Client Satisfaction and Communication

• Serve as the primary liaison between assigned clients and the company.
• Communicate clearly, respectfully, and frequently to address client questions or concerns.
• Follow up on leads and status changes, supporting long-term retention.

5. Compliance and Documentation

• Ensure that all client documentation is complete, accurate, and compliant with internal and external standards.
• Enter all client communications, updates, and incidents into the appropriate systems in real time.

6. Operational Oversight

• Manage and resolve daily items including Promptly Pending Contracts, Requested Cases, Open Time Off Requests, Open Timesheets, and Open Fill-in Shifts.
• Maintain strong relationships within your territory to drive lead generation and referrals.

Human Relations:

• Uphold and model a professional office culture at all times, ensuring team adherence to dress code standards, respectful communication, and a positive, solutions-oriented attitude in all interactions.
• Build and maintain professional and empathetic relationships with clients, caregivers, and external partners.
• Collaborate effectively with other team members and departments to ensure smooth operations.
• Handle sensitive situations with patience, discretion, and professionalism.

Qualifications:

• Adaptable to a fast-changing, entrepreneurial environment.
• Strong organizational and time-management skills.
• Excellent communication skills—both verbal and written.
• Conflict resolution and problem-solving abilities.
• Proficiency in Microsoft Office and scheduling platforms.

Education and Experience:

• Previous experience in client services, healthcare coordination, or case management preferred.
• Familiarity with healthcare authorizations and staffing models is a plus.

Additional Notes:

• This is a fast-paced, mission-driven position that requires a balance of people skills and operational excellence.
• The Care Coordinator plays a critical role in ensuring client retention and satisfaction, as well as driving operational success in their assigned region.
• Opportunities for growth exist within the organization for high performers.

Schedule:

• Sunday: 8 AM to 10 PM EST

• Monday: 4 PM to 10 PM EST
• Tuesday: 4 PM to 10 PM EST
• Wednesday: 4 PM to 10 PM EST
• Thursday: 4 PM to 10 PM EST

• Competitive pay in US Dollars.
• You'll get to work with some amazing, respected business professionals.
• We really value and encourage input from our team members.
• We offer different payment methods (Zelle, Face Bank, Binance)
• You'll get paid every two weeks
• Birthday and work anniversary celebrations.
• Alliances with many brands grant extra benefits to freelancers.
• Weekly recreation dynamics that foster a healthy work environment.

Before You Apply, Please Read:

At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:

These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

You will be part of the client’s team.
You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.

Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.

Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.