Asistente MEAL: Rendición de Cuentas y Voz Comunitaria

International Rescue Committee; Caracas; On-site; VES 6,000,000 - 8,000,000; Full time

Job summary

The International Rescue Committee (IRC) is seeking an experienced Monitoring and Evaluation professional in Venezuela to support feedback systems, data analysis and program learning. The role requires working with communities, partners and IRC teams to improve accountability and program quality.

Based in Caracas, the candidate will manage complaints, design surveys and monitor performance against humanitarian standards, contributing to safer and more effective responses for affected populations.

Qualifications

• Bachelor's degree in social sciences, engineering or statistics.
• Minimum 1 year experience in humanitarian monitoring and evaluation.
• Experience in data processing, analysis and reporting.
• Familiarity with data collection tools (Kobo Toolbox, CommCare) and Excel.
• Knowledge of humanitarian principles including Accountability to Affected Populations (AAP) and PEAS is a plus.

Responsibilities

• Manage feedback and accountability mechanisms; ensure accessibility and confidentiality.
• Receive, register, classify, derive and follow up on inquiries, requests, suggestions, complaints, and reports.
• Maintain feedback records in CommCare and institutional platforms, ensuring data integrity.
• Monitor response times and close cases; provide technical support to partners.
• Conduct quality checks on feedback data and assist in data cleansing.
• Coordinate with program teams to implement feedback actions and communicate improvements.

Skills

Data analysis

Monitoring & evaluation

Communication

Microsoft Excel

Education

Bachelor's degree in Social Sciences, Engineering or Statistics

Tools

Kobo Toolbox

CommCare

Excel

Job description

The International Rescue Committee (IRC) is seeking an experienced Monitoring and Evaluation professional in Venezuela to support feedback systems, data analysis and program learning. The role requires working with communities, partners and IRC teams to improve accountability and program quality.

Based in Caracas, the candidate will manage complaints, design surveys and monitor performance against humanitarian standards, contributing to safer and more effective responses for affected populations.