Account Manager - Performance Marketing (Remote Global)

Finch; Caracas; A distancia; VES 79.858.000 - 115.350.000; Jornada completa

Descripción de la vacante

Finch is seeking a Client Success Manager (Performance Marketing) to own a diverse portfolio of client accounts remotely. The role emphasizes strategy, ROI-driven decisions, and cross-functional leadership across Paid Search, Paid Social, SEO, DSP, Creative, and Analytics.

You will guide success plans tied to business KPIs, drive growth opportunities, and proactively manage retention and risk for multiple accounts while aligning with US business hours.

Formación

• 5+ years of experience as Account/Client Success Manager in performance marketing or digital agency.
• Primary POC for multiple client accounts.
• Strong understanding of performance marketing fundamentals: paid advertising, attribution, KPIs, optimization logic.
• Experience with Paid Search, Paid Social, and Programmatic/DSP.
• Proven track record of improving client retention or growing accounts.
• Fluent English, written and spoken, comfortable leading strategic conversations with senior stakeholders.
• Availability to work with consistent overlap with US business hours.
• SEO-driven accounts experience is a plus.

Responsabilidades

• Own account strategy and success planning with goals, KPIs, priorities, and roadmaps.
• Lead client relationship and meetings; manage stakeholders and set expectations.
• Drive account performance by interpreting results against metrics (ROAS, CPA, CAC vs. LTV).
• Identify and scope growth opportunities; coordinate actions with channel owners.
• Manage account health, retention, renewal, and risk with value delivery across a multi-client portfolio.

Conocimientos

Account management

Client relationships

Communication

Leadership

Performance marketing

SEO experience

Herramientas

Google Analytics

SEO tools

DSP platforms

Descripción del empleo

Overview

We are looking for a Client Success Manager (Performance Marketing) to join our growing global team. In this role, you will own a portfolio of client accounts end-to-end: setting account strategy, guiding success plans tied to business KPIs, driving growth opportunities, and proactively managing retention and risk. Your portfolio will include paid media-driven accounts as well as SEO-focused accounts. The ideal candidate combines marketing strategy thinking with strong client communication, ties every decision to client ROI, and can lead cross-functional specialists (Paid Search, Paid Social, SEO, DSP, Creative, Analytics) toward clear priorities and outcomes.

This is a remote role open to candidates willing to work US business hours.

Responsibilities

• Own account strategy and success planning: define goals, KPIs, priorities, and quarterly roadmaps with each client.
• Lead client relationship and communication: run recurring meetings, manage stakeholders, align expectations from day one, and document next steps.
• Drive account performance management: interpret results against business metrics (ROAS, CPA, CAC vs. LTV, organic growth), identify issues and opportunities, and coordinate actions with channel owners.
• Identify and scope account growth opportunities: expansions, tests, and new initiatives tied to performance signals and client objectives.
• Manage account health, retention, renewal, and risk: flag risks early, create mitigation plans, and ensure consistent value delivery across a multi-client portfolio.

Why Join Finch

• Work globally, stay flexible: Join a fully distributed team across the US, LATAM, Europe, and APAC.
• Meaningful impact from day one: Your work directly influences client outcomes and how Finch grows.
• A culture built on curiosity, transparency, and ownership: We share context and empower people to make decisions.
• High-caliber teammates: Collaborate with specialists in Paid Search, Paid Social, SEO, DSP, Creative, Analytics, and more.
• Learning as a default: We encourage experimentation, cross-training, and growth as the company scales.
• Real work-life balance: We value high performance, not overwork.

Requirements

We’re looking for:

• 5+ years of experience as an Account Manager or Client Success Manager in a performance marketing or digital marketing agency (required).
• Acted as the primary point of contact (POC) for multiple client accounts simultaneously (required).
• Strong understanding of performance marketing fundamentals: paid advertising, attribution, KPIs, and optimization logic (required).
• Experience working with paid advertising-driven accounts across Paid Search, Paid Social, and Programmatic/DSP (required).
• Proven track record of improving client retention or growing accounts, with concrete examples (required).
• Fluent English, written and spoken, and comfortable leading strategic conversations with senior client stakeholders (required).
• Availability to work with consistent overlap with US business hours. (required)
• Background managing SEO-driven accounts or hands‑on SEO experience (advantage).
• Experience working with US or international clients (advantage).